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Microsoft Store Customer Service

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Use Microsoft Store's Phone Number

Microsoft Store's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Call Microsoft Store Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Microsoft Store.

Can I exchange an item purchased from Microsoft Store? Yes, customers can exchange items purchased from Microsoft Store. Microsoft Store offers a convenient exchange policy to ensure customer... Read more

How Do I Make an Order for the Microsoft Cyber Monday Event? If you wish to make an order for the Microsoft Cyber Monday event, you can do it online. You can track it until it gets to you. If... Read more

How Do I Return an Item to Microsoft from Their Black Friday Sale? Microsoft gives discounts on its products during Black Friday. If an item you have bought during Black Friday develops a problem, you... Read more

Do I need a Microsoft account to make a purchase on the Microsoft Store? Yes, a Microsoft account is required to make a purchase on the Microsoft Store. Having a Microsoft account offers several benefits.... Read more

What is the warranty coverage for Microsoft Store products? All products purchased from the Microsoft Store, such as Surface devices, Xbox consoles, and accessories, come with a limited warranty.... Read more

How long does it take to process a refund for a returned item? The duration to process a refund for a returned item varies depending on several factors. Typically, Microsoft Store aims to complete... Read more

Can I cancel or modify my order after it has been placed? Yes, you can cancel or modify your order after it has been placed on the Microsoft Store, but there are certain conditions. If your... Read more

There's more!

Click below to show 8 more questions, answers, and complete guides to common Microsoft Store customer support problems.

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Recent reasons customers contacted Microsoft Store:

I was gifted * months game pass ultimate and when I went to redeem the code I accidentl...

I can't download anything from the microsoft store. Reinstallation didn't work either...

Order ************I did not receive the package. Ups said already delivered.*UPS rack...

Windows apps permissions errors after installing game from the Microsoft store.**Window...

Change order. I would like to change the delivery instructions for my order. Order num...

I purchased chivalry * last night but the Microsoft rewards app wont let me claim the...

My mother is not able to get onto her computer. She knows her password but must have pr...

Hello i want to buy forza horizont * standart edition and when i want to chose payment...

We purchased a laptop on Black Friday… We just opened it for the first time to set it u...

new laptop Microsoft office setup assistance please

I WANT TO PURCHASE MICROSOFT FLIGHT SIMULATOR ****. HOW CAN I GET THE ** DISK VERSION...

Please send the miracast app to my computer. My computer is a Dell Inspiron ** **** S...

Today i received my third replacement series x controller but i have the exact same iss...

My brother buy a gift card xbox but it doesn't work and i already have talk to Xbox cus...

Purchased "Any Audio Cutter: Mp* and audio trimmer" from the MS store. Account shows i...

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Does GetHuman work with Microsoft Store?

GetHuman does not work with Microsoft Store's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Microsoft Store at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Microsoft Store's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!