Toll-free · Press random keys in response to "say..." prompts until the robot says "Since I'm having trouble understanding you, let me transfer you to a customer service advocate [sic]." ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this OptumRx phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative." Must enter date of birth & zip code before being transferred to a representative.
Here is how our research team describes the way the OptumRx phone system greets you: Are you a member, pharmacist, or provider?
Below are some clips we've found from OptumRx's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
Are you a member, pharmacist, or provider?"
Excerpt from a call with OptumRx
Thursday, January 4, 2024 7:03 PM
They may ask for information for security purposes
"Thank you for calling OptumRx.
Your call may be monitored or recorded for quality purposes.
For English, just remain on the line.
I recognized the number you're calling from. So for security, please say your date of birth."
Excerpt from a call with OptumRx
Wednesday, April 3, 2024 12:30 AM
They may ask your reason for calling (instead of a menu)
"I got September fifth fifteenth nineteen forty eight.
Is that right?
Got it.
And what's your ZIP code?
Is that right?
Got it. Thank you for confirming your identity.
In a few words, please tell me the reason for your call today."
Excerpt from a call with OptumRx
Friday, March 8, 2024 9:32 PM
They may ask you to say or enter information
"For refills by mail, press or say one. For order status, press or say two."
Excerpt from a call with OptumRx
Friday, March 8, 2024 9:32 PM
What are the hours and when should I call?
OptumRx operates the call center for this 800-788-4863 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 197 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OptumRx phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OptumRx staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call OptumRx is Sunday.The most busy day to call is Thursday, which averages 444% more phone calls by comparison.Again, this is based on a sample of 197 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call OptumRx is Wednesday.
Why call this OptumRx number?
Below is a sample of recent calls to OptumRx, and their purpose. Are any of these similar to the reason you are trying to call?
Ordering medication: "I need the five milligram now, when can I get it mailed to me?"
- From a call lasting 8m 16s , Mar 30, 2024 9:33 PM
Prescription duration inquiry: "I got some prescriptions today three of them, and they're only for thirty days, they should be for ninety days."
- From a call lasting 6m 55s , Mar 24, 2024 9:31 PM
Updating payment information: "I need to update my payment information due to a new debit card."
- From a call lasting 7m 59s , Mar 15, 2024 9:23 PM
Medication refill inquiry: "I used to get Trimodol in the mail from you guys, and then suddenly it stopped, wondering if I can start doing that again."
- From a call lasting 9m 38s , Feb 19, 2024 10:19 PM
Order prescription: "I like to order a prescription."
- From a call lasting 5m 3s , Feb 15, 2024 2:22 AM
Questioning unexpected charge: "I was wondering what was that charge on my credit card for three hundred nineteen dollars."
- From a call lasting 15m 8s , Jan 4, 2024 7:03 PM
More Ways to Contact OptumRx Customer Service
There are of course other ways to contact OptumRx customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- OptumRx customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is OptumRx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OptumRx agent. This phone number is OptumRx's best phone number because 33,006 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-788-4863 include Order status, Place an order, Lost card, Preauthorization and other customer service issues. The OptumRx call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, OptumRx has 2 phone numbers. It's not always clear what is the best way to talk to OptumRx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OptumRx. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OptumRx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.