How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Monitronics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2
Below are some clips we've found from Monitronics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Brink's Home.
Are you calling about an account you have with us?
I didn't catch that. Could you repeat your response? If you are calling about your account with us, please press one.
Otherwise, press two."
Excerpt from a call with Monitronics
Tuesday, January 16, 2024 9:48 PM
The first phone menu
"Thank you for calling Brink's Home.
Are you calling about an account you have with us?
I didn't catch that. Could you repeat your response? If you are calling about your account with us, please press one.
Otherwise, press two."
Excerpt from a call with Monitronics
Tuesday, January 16, 2024 9:48 PM
What are the hours and when should I call?
Monitronics operates the call center for this 800-447-9239 phone number Mon-Fri 7am-10pm, Sat 9am-6pm CT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,684 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Monitronics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Monitronics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Monitronics is Monday.The most busy day to call is Friday.Again, this is based on a sample of 1,684 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Monitronics is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Monitronics staffs the call center well on Monday.
Why call this Monitronics number?
Below is a sample of recent calls to Monitronics, and their purpose. Are any of these similar to the reason you are trying to call?
Technical difficulties: "Yeah. Can you hear me?"
- From a call lasting 1m 17s , Mar 12, 2024 11:08 PM
Settling old account: "I'm trying to settle this old account that's still showing on my credit after my ex-wife was supposed to pay the bill."
- From a call lasting 12m 28s , Feb 14, 2024 5:44 PM
Conclusion and closing notes
This is Monitronics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Monitronics agent. This phone number is Monitronics's best phone number because 10,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-447-9239 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Monitronics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Monitronics has 1 phone number. It's not always clear what is the best way to talk to Monitronics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Monitronics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Monitronics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.