How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this GiftCardMall.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Here is how our research team describes the way the GiftCardMall.com phone system greets you: Thank you for calling gift card mall.com. Your support did you know that most of the frequently asked questions can be found online at the contact information listed on the back of the card? For any brand-related inquiries, we kindly advise you to contact the brands directly. We also have chat support available on our contact us page at giftcardmall.com. Please be aware that all orders must be placed on our website. Agents cannot place orders on your behalf over the phone or chat. If you have received your card and have questions about it, press 1. To check your order status, press 2. To place a new order, press 3. For frequently asked questions, press 4. Are you returning a call or an email verification? Did you receive an email that your order was unable to process? If so, please press 5.
Below are some clips we've found from GiftCardMall.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling GiftCardMall dot com order support.
Did you know that most of the free frequently asked questions can be found online at gift card mall dot com?
If you have a question regarding the status or balance on your card, please use the contact information listed on the back of the card.
For any brand related question, we kindly advise you to contact the brand directly.
We also have chat support available on our contact us page at gift card mall dot com.
Please be aware that all order must be placed on our website.
Agents cannot place orders on your behalf over the phone or chat.
If you have received your card and have questions about it, press one.
To check your order status, press two."
Excerpt from a call with GiftCardMall.com
Thursday, March 14, 2024 9:55 PM
The first phone menu
"Thank you for calling GiftCardMall dot com order support.
Did you know that most of the frequently asked questions can be found online at gift card mall dot com?
If you have a question regarding the status or balance on your card, please use the contact information listed on the back of the card.
For any brand related question, we kindly advise you to contact the brand directly.
We also have chat support available on our contact us page at gift card mall dot com.
Please be aware that all orders must be placed on our website.
Agents cannot place orders on your behalf over the phone or chat.
Are you returning a call or an email requesting additional verification?
Did you receive an email that your order was unable to process?
If so, please press five.
To repeat this information, press star.
If you have received your card and have questions about it, press one.
To check your order status, press two."
Excerpt from a call with GiftCardMall.com
Friday, March 8, 2024 9:15 PM
What are the hours and when should I call?
GiftCardMall.com operates the call center for this 877-426-2551 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this GiftCardMall.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like GiftCardMall.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call GiftCardMall.com is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call GiftCardMall.com is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that GiftCardMall.com staffs the call center well on Friday.
More Ways to Contact GiftCardMall.com Customer Service
There are of course other ways to contact GiftCardMall.com customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and GiftCardMall.com will reply our your email.
As a last, sometimes only, resort- GiftCardMall.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is GiftCardMall.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a GiftCardMall.com agent. This phone number is GiftCardMall.com's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-426-2551 include and other customer service issues. Rather than trying to call GiftCardMall.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, GiftCardMall.com has 1 phone number. It's not always clear what is the best way to talk to GiftCardMall.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for GiftCardMall.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like GiftCardMall.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.