WeChat Customer Service

Contact WeChat & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about WeChat. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting WeChat, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

WeChat: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for WeChat.
There's more!
Click below to show 1 more questions, answers, and complete guides to common WeChat customer support problems.
As far as we know, there is only one way to contact WeChat, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to WeChat, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback.

Recent reasons customers contacted WeChat:

My account has been suspended, can you recover it? please Thank you
I cannot create a WeChat account because I don’t know anyone else with one to scan my Q...
My account was blocked for no reason!
Wechat password forget.*Afgjsbvskslksjhsnkkksbbksh
** *** ******* ****** ******* *****
I can't log in my wechat... I had try so many wah but still error...
************, **-** ************* ************ ******* ***** * WeChat...
************* ******* ****** , ***** ** **** **************** ********
Hello. I want to log back into my account. but I forgot my account password. The cel...
Dear sir*madam **Hello WeChat team, I have a problem when logging into my personal acco...
My account is blocked .but i didnt do anything wrong.ithink it was blocked by mistake
Hello I am sethi from Pakistan kindly my help me
Wechat bloque* mi cuenta reci*n la hab*a creado y no la puedo desbloquear
my WeChat account is blocked *. do not remember my password** not using the same number...

Help me with my issue

Comparing WeChat Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Lyft page. Or look at our Contact Optus - Faults page. We can't really provide this kind of help if you're looking to contact WeChat because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with WeChat?

GetHuman does not work with WeChat's customer support operations, directly or in any other way. GetHuman has no partnership or relation to WeChat at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check WeChat's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting WeChat at a Glance

WeChat has no phone number
WeChat has no chat option
WeChat has 1 customer emailBEST
WeChat has no help forum
WeChat has no twitter handle
WeChat has no facebook page
Contact information overview

Contacting Other Companies

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