TomTom Customer Service

Contact TomTom & solve common issues

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about TomTom. Below you will also find the phone and non-phone-based contact information we've gathered.
As for contacting TomTom, you cannot have a live phone conversation with a customer service agent. Instead, you need to look through help articles on their website to see if any match your problem. You eventually may be able to submit a form describing your problem and later get an email from a customer care team member.

TomTom: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for TomTom.
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Click below to show 1 more questions, answers, and complete guides to common TomTom customer support problems.

Contacting TomTom customer support

Below you can compare and contrast the 4 ways to contact TomTom by looking at which ones are the fastest and which ones other customers recommend the most for solving TomTom customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact TomTom across the following channels: Web, Twitter, Chat.

Phone number / contactWaitVotes
Online Help at help.tomtom.com
Customer Service
< 2 hrs31
@TomTom
Customer Service
2 mins31
Live Chat at help.tomtom.com
Customer Service
4 mins30
Online Help at us.support.tomtom.com
Customer Service
< 2 hrs35

Recent reasons customers contacted TomTom:

I have a * inch tomtom and it does not work*When I switch it on it says get a now map
Can’t update speed cameras on my carminat satnav
TomTom keeps sending me on back roads through local villages instead of showing much fa...
I've had my tom tom for about * years but have not used it for the last ** -** months d...
I've done everything on your website it said to do and I still cannot get in to get a r...
Tomtom Start ** was bought with lifetime map support. Now my account says my map has ex...
I am being Invoiced for Order **********, for Speed Camera world * year, Qty *, for...
Got my TomTom about * *** years ago. Don't know the model. Serial No. is X*****T...
Dear Sir or Madam,**I have a problem with the login on the computer for my mydrive-TomT...
I need to have my TomTom GPS Device repaired. Please give me a Phone Number to call or...
Want to order a new Go Discover.
I have renewed my Mazda subscription to live services but my device is still saying my...
My GPS is constantly switching screen when I am traveling. I am also have issues trying...
As my car has a built in sat nav I have not used my Tom Tom for * years . For some reas...
I still have no idea how to update my maps on my Tomtom VIA series. (SN.BP****G***** *E...

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Does GetHuman work with TomTom?

GetHuman does not work with TomTom's customer support operations, directly or in any other way. GetHuman has no partnership or relation to TomTom at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check TomTom's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting TomTom at a Glance

TomTom has no phone number
TomTom has 1 chat option
TomTom has no customer email
TomTom has 2 help forumsBEST
TomTom has 1 twitter handle
TomTom has no facebook page
Contact information overview

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