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Renaissance Hotels Customer Service

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Top questions and answers

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What is the cancellation policy? At Renaissance Hotels, we understand that plans can change unexpectedly. Our cancellation policy allows for flexible adjustments to... Read more

Do Renaissance Hotels offer a rewards program? Yes, Renaissance Hotels does offer a rewarding loyalty program called Marriott Bonvoy. By joining this program, guests can earn points... Read more

Is there a fitness center at the hotel? Yes, Renaissance Hotels provide a fully-equipped fitness center to cater to the fitness needs of our guests. Our state-of-the-art facility... Read more

Is Wi-Fi included in the room rate? Yes, Wi-Fi is included in the room rate at Renaissance Hotels. We understand the importance of staying connected while traveling, and... Read more

Do you provide shuttle service to and from the airport? Yes, Renaissance Hotels offers a convenient shuttle service to and from the airport. Our guests can easily reach the hotel without... Read more

Are pets allowed at Renaissance Hotels? Yes, pets are allowed at Renaissance Hotels. We understand that pets are a part of your family, and we welcome them to join you during... Read more

What is the smoking policy at Renaissance Hotels? At Renaissance Hotels, we maintain a smoke-free environment to ensure the comfort and well-being of all guests. Smoking, including... Read more

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Does GetHuman work with Renaissance Hotels?

GetHuman does not work with Renaissance Hotels's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Renaissance Hotels at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Renaissance Hotels's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!