REI Live Chat

How to chat with REI by GetHuman

https://www.rei.com/help?a=Contact-Us---id--aFj609qjS7SEyNng9u2D9Q
Live Chat with REI Agents
  • Chat is available Mon-Fri 5am-10pm, Sat-Sun 6am-9pm PST.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that REI has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

REI Live Support Statistics

Live chat starting pointhttps://www.rei.com/help?a=Contact-Us---id--aFj609qjS7SEyNng9u2D9Q
Department you chat withCustomer Service
Chat center hoursMon-Fri 5am-10pm, Sat-Sun 6am-9pm PST
Best time to chat9:30am
Average wait1
Current wait3
Rank (overall)3
Alternate methodsphone or web or chat
Quality of communication43%
Quality of help42%
Customer votes66,204
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-426-4840

Chatting with REI Customer Service

Live chat with REI by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with REI about. We can usually help ensure a better outcome. This is the best way to live chat with REI because 48 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case REI usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.rei.com/help?a=Contact-Us---id--aFj609qjS7SEyNng9u2D9Q are used to handling Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. When you chat with REI agents, they are most likely chatting with you from their call center located in Greensboro, NC or Honduras. Live chat is rarely available 24/7, and this department is open Mon-Fri 5am-10pm, Sat-Sun 6am-9pm PST. It's hard to tell if companies like REI offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting REI with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting REI

While REI does offer live chat as a way to get help, they also have a phone number. In total, there are 3 ways to get in touch with them. The best phone number for REI is their 800-426-4840 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact REI? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are REI and GetHuman affiliated?

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REI Contact Info

Information that GetHuman and its users have gathered about how to best reach REI
REI Phone NumberMore REI Contact Info

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