Otterbox Customer Service

Contact Otterbox & solve common issues

Use Otterbox's Phone Number

Otterbox's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Otterbox. Below you will also find the phone and non-phone-based contact information we've gathered.

Otterbox: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Otterbox.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Otterbox customer support problems.

Contacting Otterbox customer support

Below you can compare and contrast the 2 ways to contact Otterbox by looking at which ones are the fastest and which ones other customers recommend the most for solving Otterbox customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Otterbox across the following channels: Phone, Email.

Phone number / contactWaitVotes
855-688-7269
Customer Service
20 mins101
customer.service@otterbox.com
Customer Service
< 38 hrs33

Recent reasons customers contacted Otterbox:

I bought a pursuit otterbox for iPhone * Plus from Amazon * months ago an today the but...
Amplify glass screen protector is broken
Hi ! I received the wrong Otterbox cover for my iPhone XR , can use the one I have can...
My wife has.a LG stylo *.yesterday she was walking and dropped her phone.she noticed th...
I have an otterbox that I need replaced that I suppose I have not had a year yet. I hav...
I need to talk with someone please. I have a damaged otterbox that I need to have repla...
My daughters otter box just cracked and wondering if we can get it replaced, it’s for a...
My otter box is a gift which I actually requested for my I Phone * plus**While choosing...
I placed order ******** on *******. several iphone ** cases.**It said allow * days for...
I'm looking for an Otterbox Defender phone case for a Samsung Galaxy s** fe.*Where can...
My case has never arrived, and I need a refund. ** *Order Number: *********Order Date...
I have an iPhone SE(*st gen) with a "commuter series" case that I bought at the beginni...
Thank You! Here is the chat**:**:** PM Kimberly Kulak* I contacted otter box on black F...
Can you please tell me if you have purple nebula defender iPhone * case?
There is nothing to protect the front and it's not staying in the Samsung galaxy s**

Help me with my issue

Does GetHuman work with Otterbox?

GetHuman does not work with Otterbox's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Otterbox at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Otterbox's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Otterbox at a Glance

Otterbox has no chat option
Otterbox has 1 customer email
Otterbox has no help forum
Otterbox has no twitter handle
Otterbox has no facebook page
Contact information overview

Answered on this page:

Can I use my Otterbox case with a tempered glass screen protector?
What is Otterbox's return policy?
How Do I Track My Otterbox Order?
Solutions to common issues

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