How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Medi-Cal phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9 or just wait on the line.
Here is how our research team describes the way the Medi-Cal phone system greets you: Provider, press or say 1. Beneficiary, press or say 2.
Below are some clips we've found from Medi-Cal's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Welcome to Medi Cal.
Please listen carefully as our menu has changed.
If you are a provider, press or say one. If you are a beneficiary, press or say two."
Excerpt from a call with Medi-Cal
Wednesday, April 10, 2024 8:33 PM
The first phone menu
"Welcome to Medi Cal.
Please listen carefully as our menu has changed.
If you are a provider, press or say one.
If you are a beneficiary, press or say two."
Excerpt from a call with Medi-Cal
Wednesday, April 10, 2024 8:33 PM
What are the hours and when should I call?
Medi-Cal operates the call center for this 800-541-5555 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 516 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Medi-Cal phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Medi-Cal staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Medi-Cal is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 516 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Medi-Cal is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Medi-Cal staffs the call center well on Thursday.
Why call this Medi-Cal number?
Below is a sample of recent calls to Medi-Cal, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer Medi-Cal coverage counties: "I visited the emergency room in another county, and my Medi-Cal got transferred there, but my doctor is in a different county, so I need it switched back."
- From a call lasting 10m 16s , Apr 8, 2024 9:29 PM
Inquiry about LA Care provider: "I recently had to reapply for Medi Cal and selected LA Care as my provider, but I haven't received anything from them yet."
- From a call lasting 6m 55s , Mar 26, 2024 10:40 PM
Cancel Medi-Cal coverage: "I need to discontinue my Medi Cal since I'm being covered through my employer."
- From a call lasting 6m 26s , Mar 13, 2024 9:12 PM
Request for insurance change: "I'm confused trying to get my Denti Cal stuff straightened out and get me switched over to Liberty instead of Access because nobody takes Access."
- From a call lasting 4m 55s , Mar 6, 2024 7:11 PM
Conclusion and closing notes
This is Medi-Cal's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Medi-Cal agent. This phone number is Medi-Cal's best phone number because 3,096 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-541-5555 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Medi-Cal first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Medi-Cal has 2 phone numbers. It's not always clear what is the best way to talk to Medi-Cal representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Medi-Cal. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Medi-Cal. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.