Ford Live Chat

How to chat with Ford by GetHuman

https://www.ford.com/help/contact/#chat
Live Chat with Ford Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 1 minutes.
  • Current estimated wait time for an agent to join your chat window is 3 mins.
Despite the fact that Ford has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I have a **** Lincoln MKT. I had the extended warranty up to ****** miles. It has...
I recently had a problem with my **** ford Explorer in which I couldn't start the vehic...
Have recall for p***enger side airbag on **** ranger. Dealer could not answer my questi...
Help me with my issue

Ford Live Support Statistics

Live chat starting pointhttps://www.ford.com/help/contact/#chat
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat10:45am
Average wait1
Current wait3
Rank (overall)6
Alternate methodsphone or web or chat or facebook
Quality of communication44%
Quality of help38%
Customer votes51,469
Information last updatedTue Mar 26 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number888-781-7319

Chatting with Ford Customer Service

Live chat with Ford by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Ford about. We can usually help ensure a better outcome. This is the best way to live chat with Ford because 4,248 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Ford usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.ford.com/help/contact/#chat are used to handling Where to buy, Complaint, Repairs, Returns and other customer service issues. When you chat with Ford agents, they are most likely chatting with you from their call center located in St. Louis, MO or Dominican Republic. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Ford offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Ford with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Ford

While Ford does offer live chat as a way to get help, they also have a phone number. In total, there are 7 ways to get in touch with them. The best phone number for Ford is their 888-781-7319 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Ford? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Ford and GetHuman affiliated?

GetHuman and Ford have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Ford Contact Info

Information that GetHuman and its users have gathered about how to best reach Ford
Ford Phone NumberMore Ford Contact Info

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