How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Conn's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then press 7.
Here is how our research team describes the way the Conn's phone system greets you: Press 1 for English. For upcoming payment or an existing account, or to set up automated future payments, press 1. If you would like to place a new online order, press 2. If you have a question about your existing online order, press 3. For ordering insurance coverage, press 4. If you have questions about your delivery, press 5. If you're calling for repairs, press 6. If you have questions about your account or have other questions, press 6 or stay on the line.
Below are some clips we've found from Conn's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Jaccans HomePlus.
Please press one for English.
This call may be monitored or recorded.
Our menu options have recently changed, so please listen to the choices carefully and select the most appropriate option.
If you're calling about a past, present, or upcoming payment on an existing account, or to set up automated future payments, press one."
Excerpt from a call with Conn's
Friday, February 9, 2024 2:56 PM
What are the hours and when should I call?
Conn's operates the call center for this 877-358-1252 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Conn's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Conn's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Conn's is Monday.The most busy day to call is Tuesday.Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Conn's is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Conn's staffs the call center well on Monday.
Why call this Conn's number?
Below is a sample of recent calls to Conn's, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about early payoff: "I wanna pay my appliances off, wonder if I can get early resettlement."
- From a call lasting 2m 22s , Mar 23, 2024 11:22 PM
Initial contact: "Hello?"
- From a call lasting 3m 47s , Feb 3, 2024 10:02 PM
Conclusion and closing notes
This is Conn's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Conn's agent. This phone number is Conn's's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-358-1252 include and other customer service issues. Rather than trying to call Conn's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Conn's has 1 phone number. It's not always clear what is the best way to talk to Conn's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Conn's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Conn's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.