Carbonite Customer Service

Contact Carbonite & solve common issues

Use Carbonite's Phone Number

Carbonite's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Carbonite. Below you will also find the phone and non-phone-based contact information we've gathered.

Carbonite: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Carbonite.
There's more!
Click below to show 4 more questions, answers, and complete guides to common Carbonite customer support problems.

Contacting Carbonite customer support

Below you can compare and contrast the 2 ways to contact Carbonite by looking at which ones are the fastest and which ones other customers recommend the most for solving Carbonite customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Carbonite across the following channels: Phone, Web.

Phone number / contactWaitVotes
877-665-4466
Customer Service
2 mins66
Online Help at carbonite.com
Customer Service
< 2 hrs50

Recent reasons customers contacted Carbonite:

Backup is not occurring and apparently has not been occurring since August!!!
Cancelled my account, but was charged $**.** on ****. All I need is a credit to my account.
PLEASE call or email. I received an UNAUTHORIZED invoice *ZIN******** for $***.** *by e...
PLEASE call or email. I received an UNAUTHORIZED invoice *ZIN******** for $***.** *by...
I have Carbonite Personal Basic and am trying to install it on a different computer, bu...
How many computers can i back up with my premium subscription
Do I need to uninstall separate versions of Carbonite Personal Plus and Webroot before...
I cancelled my account earlier this year. I was told I would still have to use the ser...
cancel our service and refund our credit card.
i renewed my carbonite account on ****** and i was charged * times $ **.**. i was conta...
I just thought I added a year to my Carbonite subscription and it said that the code (w...
At the beginning of this year I wanted to cancel my carbonite subscription. I realised...
sloow download on recover file download. i have over ***MPS feed on a cat* line and i h...
I am terminating my subscription and need to provide certain information to do so per y...
replaced my old computer need to put my subscription on my new device

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Does GetHuman work with Carbonite?

GetHuman does not work with Carbonite's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Carbonite at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Carbonite's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Carbonite at a Glance

Carbonite has no chat option
Carbonite has no customer email
Carbonite has 1 help forum
Carbonite has no twitter handle
Carbonite has no facebook page
Contact information overview

Answered on this page:

How much storage space do I have with Carbonite?
Is my data encrypted with Carbonite?
Does Carbonite work on Mac computers?
Solutions to common issues

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