How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Banner Life Insurance phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-3, then follow prompts.
Here is how our research team describes the way the Banner Life Insurance phone system greets you: Thank you for contacting Legal and General America and Banner Life. Calls may be monitored or recorded for quality assurance. If you're a policyholder, press 1. If you're an agent or agency, press 2. If you're calling to file a claim or checking the status of an existing claim, press 3.
Below are some clips we've found from Banner Life Insurance's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Legal and General America and Banner Life.
Calls may be monitored or recorded for quality assurance.
If you're a policyholder, press one.
If you're an agent or agency, press two. If you're As a virtual agent, I can help with several tasks regarding payments, policy information, and forms, What would you like help with today?"
Excerpt from a call with Banner Life Insurance
Monday, February 5, 2024 5:35 PM
What are the hours and when should I call?
Banner Life Insurance operates the call center for this 800-638-8428 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 8 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Banner Life Insurance phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Banner Life Insurance staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Banner Life Insurance is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 8 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Banner Life Insurance is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Banner Life Insurance staffs the call center well on Thursday.
Conclusion and closing notes
This is Banner Life Insurance's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Banner Life Insurance agent. This phone number is Banner Life Insurance's best phone number because 48 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-638-8428 include and other customer service issues. Rather than trying to call Banner Life Insurance first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Banner Life Insurance has 1 phone number. It's not always clear what is the best way to talk to Banner Life Insurance representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Banner Life Insurance. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Banner Life Insurance. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.