Zillow Customer Service

Phone Number & Contact Information

206-470-7000
Calls Corporate Offices·Most popular Zillow number
Q:How do I get a live human at Zillow?
A:Direct to corporate headquarters
Q:Does Zillow offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 8 minutes. The longest hold times are on Monday, and the shortest are on Friday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesemail

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Zillow phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to corporate headquarters
Here is how our research team describes the way the Zillow phone system greets you: For real estate agents, press 1. For customer service for buyers or sellers, press 2. For public relations, press 3. For HR, press 4. For closing services, press 5. For home loans, press 6.

What are the hours and when should I call?

Zillow operates the call center for this 206-470-7000 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 11,575 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zillow phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zillow staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zillow is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 11,575 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Zillow is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zillow staffs the call center well on Wednesday.

My Experience Calling 206-470-7000

Aug 30, 2023

Calling Zillow isn't very helpful for any consumer who wants to have their questions answered quickly. The system is not set up to help homeowners who need help with their listings, and despite my best efforts, I couldn't navigate my way to an actual live customer sales representative. In fact, the customer care line seemed like an extensive directory tree for a voicemail system. 

Upon calling, I was immediately thanked for calling the Zillow Group. Then, the recorded message said real estate agents press 1, for customer service for home sellers and buyers press 2, for public relations press 3, for HR press 4, for Zillow closing press 5, and for Zillow home loans press 6. 

I pressed 2, since I was calling about incorrect details in my listing, and a recorded message thanked me for calling Zillow consumer care. Then, it told me that if I was having a problem listing my home as a seller to press 1, and all other callers should press 2. I paused for a second because I wasn't sure which to press, and it automatically hung up on me. Apparently, taking more than five seconds to decide was too much.

I called again and navigated back to the same place, and this time, I pressed 2, since that seemed like the broader category. However, I didn't reach a sales representative. Instead, I got a recorded message that told me I had reached Zillow consumer care and that I should leave a detailed message with my name, phone number and all the details of my issue. It also said that if the support issue involved a specific property, then to leave those details.

I didn't want to leave a message, so I tried again to get to a live representative by selecting option 1, which was for problems with a home for sale by the owner. This got me to a virtual assistant who asked me to describe my issue in a few words. I said "problems with my home listing" and it automatically assumed that there was a problem finding my listing online. 

I then had to listen to a speech in which it told me that all listings took 72 hours to go live and that if I didn't find my listing after that, I could go online and submit a help form for the fastest service. I called a third time, and this time, I switched my statement to "incorrect details in a listing" and essentially got the same message, but this time it invited me to leave a voicemail and they would get back to me within 5-7 business days. 

At this point, I gave up and left a message. I will probably go online as well, but it's clear that talking to a real person at Zillow is virtually impossible.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Zillow Customer Service

There are of course other ways to contact Zillow customer service besides the phone. Below we list the best ones, by medium.
Email
listingsupport@zillow.com - Customer Service
This is the best contact email for all 'listing' related issues (bad data, missing listings, etc), FSBO and agents alike
csteam@zillow.com - Customer Service
This is the best contact email for all customer service related issues
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zillow will reply our your email.
Zillow's website
https://zillow.zendesk.com/hc/en-us - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Zillow customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Zillow's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zillow agent. This phone number is Zillow's best phone number because 69,450 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 206-470-7000 include Change Zestimate, Update Property Info, Account Access, Report a Listing, Listing Setup and other customer service issues. The Zillow call center that you call into has employees from Washington and is open Mon-Fri 9am-5pm ET according to customers. In total, Zillow has 1 phone number. It's not always clear what is the best way to talk to Zillow representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zillow. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zillow. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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