How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Vivid Seats phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Here is how our research team describes the way the Vivid Seats phone system greets you: Thank you for calling Vivid Seats. Your call may be monitored or recorded for quality and training purposes. To purchase tickets, press 1. For questions about an existing order, press 2. For questions about listing and selling tickets, press 3.
Below are some clips we've found from Vivid Seats's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Your call may be monitored or recorded for quality and training purposes. To purchase tickets, press one.
For questions about an existing order, press two.
For questions about listing and to dial an extension, please enter it now."
Excerpt from a call with Vivid Seats
Friday, January 12, 2024 7:51 PM
The first phone menu
"Thank you for calling Vivid Seats.
Your call may be monitored or recorded for quality and training purposes.
To purchase tickets, press one.
For questions about an existing order, press two.
For questions about listing and selling tickets, press three."
Excerpt from a call with Vivid Seats
Tuesday, March 26, 2024 2:14 AM
What are the hours and when should I call?
Vivid Seats operates the call center for this 800-501-9983 phone number Mon-Fri 8am-8pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vivid Seats phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vivid Seats staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vivid Seats is Tuesday.The most busy day to call is Friday, which averages 85% more phone calls by comparison.Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Quietest
Wed
Thu
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Vivid Seats is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vivid Seats staffs the call center well on Tuesday.
Why call this Vivid Seats number?
Below is a sample of recent calls to Vivid Seats, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with added insurance: "I didn't order that. They added seventy one twenty five in insurance. I don't need insurance."
- From a call lasting 5m 32s , Mar 20, 2024 7:20 PM
General inquiry: "Good afternoon."
- From a call lasting 4m 26s , Mar 20, 2024 7:15 PM
Ticket scanning issue: "Tickets scanned but denied entry at venue, ongoing investigation by Vivid Seats."
- From a call lasting 9m 4s , Feb 16, 2024 6:10 PM
Purchasing tickets for concert: "I want to pick two tickets, close as possible, and see the show."
- From a call lasting 10m 32s , Jan 18, 2024 5:46 PM
Clarify discount for tickets: "I was gonna purchase online, but I don't know how to put in if there's a code."
- From a call lasting 8m 2s , Jan 13, 2024 1:09 AM
Accessible seating inquiry: "Is there anything available in handicapped seating?"
- From a call lasting 5m 40s , Jan 12, 2024 8:24 PM
Ticket availability issue: "Yesterday, in row f, I could buy three seats for one sixty four. Now today, I can only buy two or four in row f."
- From a call lasting 10m 38s , Jan 12, 2024 8:00 PM
Uncomfortable with providing credit card: "I didn't feel comfortable putting in my credit card information before she let me know about the seat."
- From a call lasting 2m 44s , Jan 12, 2024 7:51 PM
More Ways to Contact Vivid Seats Customer Service
There are of course other ways to contact Vivid Seats customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Vivid Seats customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Vivid Seats's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vivid Seats agent. This phone number is Vivid Seats's best phone number because 13,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-501-9983 include Technical support, Refund or cancel order, Track order, Issue with order, Recover account and other customer service issues. Rather than trying to call Vivid Seats first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Vivid Seats has 1 phone number. It's not always clear what is the best way to talk to Vivid Seats representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vivid Seats. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vivid Seats. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.