Ubiquiti Networks Customer Service
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My Experience Calling 408-942-3085
Calling Ubiquiti Network was a very challenging experience. I am used to being able to call company's help lines so that I can talk to a human. Sometimes you have problems that require the input of a real person who can listen to your concerns and respond in real-time. However, it seems that Ubiquiti Network does everything that it can to avoid live agent support. I was unable to get my issue resolved and I expect that other people will struggle as well.
In fact, I tried calling them at different times during the day just in case I was calling during an off time when the phone was not manned. However, after calling in the morning and then in the evening and the afternoon the next day, it was clear that there's simply no phone support for this company. Every single option I tried in their phone directory led to a dead end. By the end of trialing different routes, I was pretty confident that I wasn't going to get an answer.
When you call them a recorded message says "Welcome to the UI of the future," then you're given a directory list. It says to "press one for product sales", "press two for technical information and support", "press for investor information", "press four for security issues", and there were a few more options but they were highly technical. I didn't bother to keep listening because clearly, I didn't need any of those options. At the end, it told me to press seven for all other inquiries. I tried that option first, but it prompted me to submit a form online or press zero to return to the previous menu.
I went back to the previous menu and tried again by opting for technical support. However, it told me to go online and open a ticket or try to get help from the community forums. It then added that they don't accept inbound calls and I had to press zero again to get back to the menu.
This same cycle essentially persisted regardless of what option I chose. It was soon clear that despite having a customer service line, I wasn't going to be able to talk to anyone. I even tried the hack where you press 0 to skip and talk to an agent, but it didn't do anything. All in all, it was very inconvenient to get stuck in the endless cycle of a call to Ubiquiti Networks.
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Conclusion and closing notes
This is Ubiquiti Networks's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ubiquiti Networks agent. This phone number is Ubiquiti Networks's best phone number because 8,850 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 408-942-3085 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Ubiquiti Networks first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Ubiquiti Networks has 1 phone number. It's not always clear what is the best way to talk to Ubiquiti Networks representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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