Toll-free · Press 1(billing) then press 0 a couple of times OR choose Option 3 for technical assistance ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Trend Micro phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Trend Micro number should go right to a real human being
Below are some clips we've found from Trend Micro's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Trend Micro technical support center for enterprise.
Please enter your eight digit support case number including any leading zeros followed by the pound or hash button."
Excerpt from a call with Trend Micro
Thursday, April 4, 2024 5:22 PM
In fact, much of this information on this page is superfluous because this Trend Micro phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Trend Micro operates the call center for this 877-338-7363 phone number Mon-Fri 5am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Trend Micro phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Trend Micro staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Trend Micro is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Trend Micro is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Trend Micro number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
More Ways to Contact Trend Micro Customer Service
There are of course other ways to contact Trend Micro customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Trend Micro provides this option.
As a last, sometimes only, resort- Trend Micro customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Trend Micro's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Trend Micro agent. This phone number is Trend Micro's best phone number because 774 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-338-7363 include and other customer service issues. Rather than trying to call Trend Micro first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Trend Micro has 3 phone numbers. It's not always clear what is the best way to talk to Trend Micro representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Trend Micro. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Trend Micro. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.