How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this The Boston Globe phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:At the first menu, say "Representative." Next, say "Something Else."
Here is how our research team describes the way the The Boston Globe phone system greets you: In just a few words, what can we help you with?
Below are some clips we've found from The Boston Globe's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling The Boston Globe.
Our new voice automated system will help you.
Let's get started. In just a few words, what can we help you with?"
Excerpt from a call with The Boston Globe
Saturday, March 30, 2024 10:00 PM
The first phone menu
"Thank you for calling The Boston Globe.
Our new voice automated system will help you.
Let's get started. In just a few words, what can we help you with?
Oh, you need I didn't get that.
Here are those choices again. For password reset, press one.
For cancellations, press two."
Excerpt from a call with The Boston Globe
Saturday, February 24, 2024 7:35 PM
What are the hours and when should I call?
The Boston Globe operates the call center for this 888-694-5623 phone number Mon-Fri 7am-6pm, Sat-Sun 8am-3pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this The Boston Globe phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like The Boston Globe staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call The Boston Globe is Wednesday.The most busy day to call is Sunday, which averages 250% more phone calls by comparison.Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Busiest
Mon
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call The Boston Globe is Wednesday.In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this The Boston Globe number, but it is also the day with the shortest hold times.
Why call this The Boston Globe number?
Below is a sample of recent calls to The Boston Globe, and their purpose. Are any of these similar to the reason you are trying to call?
Resume newspaper delivery: "I had my subscription on a vacation hold but I've come home, a little bit early, and I'd like to resume that delivery."
- From a call lasting 2m 7s , Mar 22, 2024 12:47 PM
Simple farewell: "Thank you, Ronald. Have a good weekend. Take care."
- From a call lasting 5m 33s , Mar 1, 2024 7:16 PM
Delivery issue: "Oh, god."
- From a call lasting 1m 39s , Feb 29, 2024 2:02 PM
Cancel newspaper delivery: "I just wanna cancel the paper being delivered to her house every day."
- From a call lasting 2m 10s , Jan 9, 2024 5:17 PM
False subscription charges: "I never agreed to charge my subscription charges on my Visa account."
- From a call lasting 6m 18s , Jan 1, 2024 6:20 PM
More Ways to Contact The Boston Globe Customer Service
There are of course other ways to contact The Boston Globe customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- The Boston Globe customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is The Boston Globe's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a The Boston Globe agent. This phone number is The Boston Globe's best phone number because 2,484 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-694-5623 include Problem with delivery, Refund, Cancel subscription, I'm moving and other customer service issues. Rather than trying to call The Boston Globe first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, The Boston Globe has 1 phone number. It's not always clear what is the best way to talk to The Boston Globe representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for The Boston Globe. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like The Boston Globe. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.