Texas Department of Transportation (DMV/RMV) Phone Number

Call Texas Department of Transportation (DMV/RMV) customer service faster with GetHuman

512-424-2600
Customer service
  • Calls Texas Department of Transportation (DMV/RMV)'s Customer Service department
  • The average hold time is 4m
  • The current wait is approximately 8m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:30am
  • Popular issues for this call center: Local services, File a report, and Complaint.
  • Reach a live Texas Department of Transportation (DMV/RMV) agent: Keep pressing 0 and 0# if they ask for an account or ID number
  • What you hear when you call: If you have a driver's license or ID number, press 1 for yes or 2 for no.

Calling Texas Department of Transportation (DMV/RMV) Customer Care at 512-424-2600

Oct 30, 2023

I called the Texas Department of Transportation because I am moving into the state next week, and my license happens to be coming up for renewal around the same time. Since I am moving into a new state, it makes sense to renew it there, especially since I will likely live there for the foreseeable future. However, I didn't know how to do it or what documents I would need in Texas. Therefore, I thought I would just call, and it would be easier to figure out what I needed that way. 

By the end of the phone call, I realized it might have been quicker just to drive to Texas and go down to a physical DMV. While the directory wasn't too bad, the customer service wait was atrocious, and the person I spoke to seemed tired. However, I eventually got what I needed; it just took me most of the afternoon to do it. I called around 2 p.m., so I don't know if it would have been better in the morning, but I wouldn't recommend calling in the afternoon if you want to get through quickly. 

When I dialed this number, it stated, "Thank you for calling the Texas driver's license customer service center. For Spanish Press 2." I waited for a while, and then it asked me for a Texas driver's license identification number. I chose no since I don't have one, and then it asked me to enter my mobile phone number followed by my date of birth. I don't know why since it won't find me in the system, but I did it anyway, and then it reminded me that "To visit a driver's license office, you must schedule a visit online."

Then it told me to listen to the following menu options: "If your driving privileges are suspended, press 1. If you are calling about a commercial license, press 2. If you're calling about a renewal or replacement, press 3. If you are a new applicant or new to Texas, press 4. If you are calling to schedule an appt or have experienced an issue with online services, press 5. If you are calling about the election identification services, press 6." I chose option 4 since it fit what I needed, but then it told me that if I wanted information about the required documents for a new driver's license or applicant, press 1, and if I needed to transfer my license, I could press 5.

I chose to press 5, and then it said if I wanted the information texted to me, press 1, or press 2 for no. This confused me because it didn't give me any information yet, so I chose no. Then it told me I could return to the main menu or speak to a representative. I chose to speak to a rep, but the wait time was 49 minutes, with no option for a callback. Once again, after leaving my phone on speaker for an hour while I worked, I did get to someone, but this was a miserable experience. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Texas Department of Transportation (DMV/RMV) Customer Phone Number 512-424-2600 - Stats

Phone number to dial512-424-2600
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9:30am
Average wait4 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication92%
Quality of help83%
Customer votes500
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Texas Department of Transportation (DMV/RMV)'s Best Toll-Free/800 Customer Phone Number

This is Texas Department of Transportation (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Texas Department of Transportation (DMV/RMV) agent. This phone number is Texas Department of Transportation (DMV/RMV)'s Best Phone Number because 5,520 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 512-424-2600 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Texas Department of Transportation (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Texas Department of Transportation (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Texas Department of Transportation (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Texas Department of Transportation (DMV/RMV)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Texas Department of Transportation (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

There are other ways to get in touch with Texas Department of Transportation (DMV/RMV), including their website / help desk. Visit our Texas Department of Transportation (DMV/RMV) Customer Service page for more information.
Texas Department of Transportation (DMV/RMV) Customer Service

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