TJ Maxx Phone Number

Call TJ Maxx customer service faster with GetHuman

  • Calls TJ Maxx's Customer Service department
  • The average hold time is 4m
  • Hours are 24 hours, 7 days
  • The best time to call is 1:30pm
  • Popular issues for this call center: Returns, Cancel order, Change order, Track order, and Complaint.
  • Reach a live TJ Maxx agent: Press 1 then 2 then 6

What to expect when you call

Heard when the phone system first answers
"Thank you for calling the TJ Maxx customer service department. If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one. If your call pertains to an online shopping inquiry, please please did you know that the toll free number to contact Synchrony Bank who supports the TJX Rewards credit card is shown on the back of your TJX Rewards credit card? There, you will also find the website to log in to your account to make a payment or update account information. Please contact Synchrony using the phone number on the back of your card or visit w w w dot t j x rewards dot com for all credit card related inquiries. Or you may press one to get assistance now from a bank representative."
Excerpt from a call with TJ Maxx
Thursday, January 4, 2024 6:41 PM
They may ask you to enter information with the dial pad
"Thank you for calling the TJ Maxx customer service department. If your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one. If your call Thank you for calling the TJ Maxx customer service department. Our office is now closed. Your call is very important to us. Please continue holding to hear a list of our new self help options. You may also call back during our regular business hours, which are Monday through Friday, nine AM to six PM eastern time. Have a TJX Rewards credit card with us?
Please press one. If you would like information on your TJ Maxx gift gift card, including checking a balance, please press two.
If you would like did you know that you can check a gift card balance online at t j max dot com and enter the card number and CS code located on the back of the card."
Excerpt from a call with TJ Maxx
Saturday, January 6, 2024 7:53 PM
The first phone menu
"Thank you for calling the TJ Maxx customer service depart if your call pertains to our stores, which includes gift card and Synchrony Bank credit card inquiries, please press one.
If your call pertains to an online shopping inquiry, please press two."
Excerpt from a call with TJ Maxx
Tuesday, March 12, 2024 9:03 PM
After you press 1
"Please listen carefully the following options.
Calling about your TJX Rewards credit card, please press one.
If you would like information on your TJ Maxx gift card, including checking a balance, please press two.
Are you looking for stores in your area? Press three to use our easy store locator.
For all other inquiries, please press four, and the next available agent will be with you shortly."
Excerpt from a call with TJ Maxx
Friday, February 9, 2024 10:26 PM

TJ Maxx Customer Phone Number 800-926-6299 - Stats

Phone number to dial800-926-6299
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1:30pm
Average wait4 minutes
Current wait8 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web, facebook
Quality of communication79%
Quality of help79%
Customer votes773
Information last updatedMon Mar 25 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

TJ Maxx's Best Toll-Free/800 Customer Phone Number

This is TJ Maxx's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TJ Maxx agent. This phone number is TJ Maxx's Best Phone Number because 5,136 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-926-6299 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call TJ Maxx first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook. In total, TJ Maxx has 1 phone number. It's not always clear what is the best way to talk to TJ Maxx representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting TJ Maxx - by phone or otherwise

While 800-926-6299 is TJ Maxx's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact TJ Maxx please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for TJ Maxx.

What is GetHuman's Relationship to TJ Maxx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TJ Maxx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with TJ Maxx, including their website / help desk and through Facebook / Messenger. Visit our TJ Maxx Customer Service page for more information.
TJ Maxx Customer Service

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