Sheraton Hotels Customer Service

Phone Number & Contact Information

If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"

Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."

If you'd be interested in learning about our Marriott Bonvoy credit card offers, say yes or press one.
Otherwise, say no or press two."

My Experience Calling 888-625-5144

By Adam Goldkamp

Apr 9, 2024

Calling this number actually connects you directly with Marriott Bonvoy's customer service department, as Sheraton completed a merger with Marriott in 2016 with Marriott as the surviving company. This number does still work; it will just take you directly to Marriott's customer care team even though the Sheraton brand still exists.

If you are a member of Marriott's rewards program, the automated system will recognize your number and ask you to confirm that you are the person whose number is on your account. You will then be asked to confirm your zip code so that the system can confirm your identity. From there, you can make a reservation, check your points balance, check your member status and several other things. I checked my points balance and found it was where the website told me, then asked to speak with a representative.

When I connected, I asked how long before a stay I would have to avoid cancellation charges if I needed to cancel a future trip. He said that once I was booked, I would be able to cancel up to 48 hours before my trip at most hotels, with some offering a 72-hour window before I would be charged. That applied unless I had prepaid my reservation, as once I had paid in advance, I could no longer cancel and avoid charges. I thanked him for confirming the information and hung up.

Overall, I thought this was a helpful and informative call. I got the information I wanted and was easily able to navigate through the automated system. There was no wait time and the system didn't have any issues picking up what I was saying. Based on this interaction, I will absolutely continue to use this number should I need customer service from Marriott in the future.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Conclusion and closing notes

This is Sheraton Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sheraton Hotels agent. This phone number is Sheraton Hotels's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Sheraton Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sheraton Hotels has 1 phone number. It's not always clear what is the best way to talk to Sheraton Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sheraton Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sheraton Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

More Company Phone Numbers