How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Service Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from Service Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling one eight hundred O Canada.
To continue in English, press one. For continue If you are calling about the Canadian dental care plan, please visit canada dot c a forward slash dental or remain on the line to speak to the next available agent.
Please note that this call may be recorded for quality assurance and training purposes."
Excerpt from a call with Service Canada
Thursday, February 15, 2024 6:44 PM
What are the hours and when should I call?
Service Canada operates the call center for this 800-622-6232 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 78 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Service Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Service Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Service Canada is Sunday.The most busy day to call is Monday, which averages 700% more phone calls by comparison.Again, this is based on a sample of 78 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Service Canada is Wednesday.
Why call this Service Canada number?
Below is a sample of recent calls to Service Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Connection issue: "Struggling with poor connection, repeating name multiple times."
- From a call lasting 3m 3s , Apr 5, 2024 5:15 PM
Adjusting EI application dates: "I would like to adjust the start and end date for my EI application from five weeks to four weeks."
- From a call lasting 7m 32s , Apr 2, 2024 7:02 PM
Inquiry about pension slip: "I had trouble last year with getting my slip, I want to make sure I get them this year in time."
- From a call lasting 3m 32s , Feb 15, 2024 6:44 PM
Update phone number: "I need to change my phone number on my CRA account."
- From a call lasting 6m 2s , Feb 9, 2024 8:24 PM
Conclusion and closing notes
This is Service Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Service Canada agent. This phone number is Service Canada's best phone number because 6,012 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-622-6232 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Service Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Service Canada has 2 phone numbers. It's not always clear what is the best way to talk to Service Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Service Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Service Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.