How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Select Portfolio Servicing phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then #, then 0#, then 0#, then 0# then 0
Below are some clips we've found from Select Portfolio Servicing's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Select Portfolio Servicing.
Per IRS regulations, all year end statements will be mailed no later than January thirty first.
Ten ninety eight year end information will be available via our automated voice response system on January second.
Duplicate year end statements can be obtained from our website, w w w dot s p servicing dot com, after February tenth.
Log in to your account and view or print a duplicate copy at your convenience.
Please hold while we look for your account."
Excerpt from a call with Select Portfolio Servicing
Tuesday, January 30, 2024 8:53 PM
What are the hours and when should I call?
Select Portfolio Servicing operates the call center for this 800-258-8602 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 83 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Select Portfolio Servicing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Select Portfolio Servicing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Select Portfolio Servicing is Friday.The most busy day to call is Tuesday, which averages 260% more phone calls by comparison.Again, this is based on a sample of 83 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Select Portfolio Servicing is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this Select Portfolio Servicing number, but it is also the day with the shortest hold times.
Why call this Select Portfolio Servicing number?
Below is a sample of recent calls to Select Portfolio Servicing, and their purpose. Are any of these similar to the reason you are trying to call?
Seeking help with mortgage: "I'm trying to obviously, I don't wanna lose my home and be homeless."
- From a call lasting 12m 28s , Mar 20, 2024 8:05 PM
Conclusion and closing notes
This is Select Portfolio Servicing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Select Portfolio Servicing agent. This phone number is Select Portfolio Servicing's best phone number because 2,100 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-258-8602 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Select Portfolio Servicing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Select Portfolio Servicing has 1 phone number. It's not always clear what is the best way to talk to Select Portfolio Servicing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Select Portfolio Servicing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Select Portfolio Servicing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.