How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Scottrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't push anything, just remain on the line.
Below are some clips we've found from Scottrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to TD Ameritrade. To hear about the dates when TD Ameritrade sends out your tax documents, press nine.
Otherwise, please stay on the line.
For assistance with an existing account, please press one."
Excerpt from a call with Scottrade
Thursday, February 29, 2024 5:06 PM
What are the hours and when should I call?
Scottrade operates the call center for this 800-454-9272 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scottrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scottrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scottrade is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Scottrade is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Scottrade number, but it is also the day with the shortest hold times.
Why call this Scottrade number?
Below is a sample of recent calls to Scottrade, and their purpose. Are any of these similar to the reason you are trying to call?
Account access assistance: "I need to know my account numbers to get into my account."
- From a call lasting 22m 42s , Feb 29, 2024 5:06 PM
More Ways to Contact Scottrade Customer Service
There are of course other ways to contact Scottrade customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Scottrade provides this option.
As a last, sometimes only, resort- Scottrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scottrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scottrade agent. This phone number is Scottrade's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-454-9272 include Get financial advice and other customer service issues. Rather than trying to call Scottrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Scottrade has 1 phone number. It's not always clear what is the best way to talk to Scottrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scottrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scottrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.