A:Not at this number; hours here are Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm EST.The least busy day is Sunday, and the most busy day is Saturday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Scandinavian Airlines (SAS) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Scandinavian Airlines (SAS)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Scandinavian Airlines.
If you choose to make a reservation by phone, you'll be charged the forty USD service fee per passenger.
To avoid this fee, please book online at fly f a s dot com slash u s.
For information on how SAS handles your personal data, please visit our website.
You will now be presented with three options.
To make a new booking, change an existing booking, or get travel information,
If you are a travel agent, please press two to be connected to our travel agent support desk.
To get information about bonus or to use your Euro bonus points, please press three."
Excerpt from a call with Scandinavian Airlines (SAS)
Sunday, February 4, 2024 5:17 PM
What are the hours and when should I call?
Scandinavian Airlines (SAS) operates the call center for this 800-221-2350 phone number Mon-Fri 9am-7pm, Sat 9am-5pm, Sun 10am-7pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scandinavian Airlines (SAS) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scandinavian Airlines (SAS) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scandinavian Airlines (SAS) is Sunday.The most busy day to call is Saturday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Sat
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Scandinavian Airlines (SAS) is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Scandinavian Airlines (SAS) staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
More Ways to Contact Scandinavian Airlines (SAS) Customer Service
There are of course other ways to contact Scandinavian Airlines (SAS) customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Scandinavian Airlines (SAS) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scandinavian Airlines (SAS)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scandinavian Airlines (SAS) agent. This phone number is Scandinavian Airlines (SAS)'s best phone number because 9,000 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-221-2350 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Scandinavian Airlines (SAS) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Scandinavian Airlines (SAS) has 1 phone number. It's not always clear what is the best way to talk to Scandinavian Airlines (SAS) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scandinavian Airlines (SAS). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scandinavian Airlines (SAS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.