How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this San Diego Gas and Electric (SDG&E) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then 1, then 6, then 0 OR Press 0 until transferred
Below are some clips we've found from San Diego Gas and Electric (SDG&E)'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling SDG and E.
All inbound and outbound calls are recorded for quality services.
To learn how your personal information is used, collected, and protected, visit s d g e dot com forward slash privacy.
Due to the holiday, I can help with the most common inquiries using our automated system Or for faster service, use our SDGE mobile app or s d g e dot com to complete your request online.
For now, let's keep going.
For emergencies such as fire, gas leak, down wires, street light issues, say emergency or press one.
For power outages, say outage or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Monday, January 1, 2024 9:09 PM
They may ask you to say or enter information
"Thanks for calling SDG and E.
All inbound and outbound calls are recorded for quality services.
To learn how your personal information is used, collected, and protected, visit s d g e dot com forward slash privacy.
I didn't I still didn't get that.
For emergencies?
At any time during this menu, you can say keywords such as account balance, payment arrangements, bill matrix to get there quicker."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Thursday, January 11, 2024 2:56 AM
The first phone menu
"Thanks for calling SDG and E.
All inbound and outbound calls are recorded for quality services.
To learn how your personal information is used, collected, and protected, visit s d g e dot com forward slash privacy.
For emergencies such as fire, gas leak, down wires, street light issues, say emergency or press one.
For power outages, say outage or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Tuesday, March 26, 2024 1:29 AM
After you press 4
"For anything else, please hold for the main menu.
At any time during this menu, you can say keywords such as account balance, payment arrangements, bill matrix, to get there quicker.
Otherwise, please make a selection from the menu.
Main menu. For billing or payments, say billing or payment or press one.
To start, stop, transfer, restore gas or electric services, or modify an existing move request, say move or press two."
Excerpt from a call with San Diego Gas and Electric (SDG&E)
Friday, February 9, 2024 8:12 PM
What are the hours and when should I call?
San Diego Gas and Electric (SDG&E) operates the call center for this 800-411-7343 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 191 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this San Diego Gas and Electric (SDG&E) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like San Diego Gas and Electric (SDG&E) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call San Diego Gas and Electric (SDG&E) is Sunday.The most busy day to call is Friday, which averages 760% more phone calls by comparison.Again, this is based on a sample of 191 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call San Diego Gas and Electric (SDG&E) is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that San Diego Gas and Electric (SDG&E) staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this San Diego Gas and Electric (SDG&E) number?
Below is a sample of recent calls to San Diego Gas and Electric (SDG&E), and their purpose. Are any of these similar to the reason you are trying to call?
Checking on mailed check: "I was just wondering, has the check been mailed yet?"
- From a call lasting 10m 22s , Apr 1, 2024 3:14 PM
Difficulty transferring service: "I'm having trouble transferring my service online to my new unit in the same apartment complex."
- From a call lasting 6m 43s , Mar 29, 2024 5:09 PM
Water heater pilot issue: "I'm a senior, and I cannot get my water heater pilot to light."
- From a call lasting 4m 41s , Mar 20, 2024 8:59 PM
Solar credit discrepancy: "I've got solar, but I'm not seeing that solar credit being applied to them."
- From a call lasting 56m 15s , Mar 20, 2024 6:10 PM
Transfer of service: "I had a tenant move out a couple of days ago, and I'd like to take over the account."
- From a call lasting 8m 4s , Feb 20, 2024 3:51 PM
Billing concerns and gas meter: "Paying two companies for electricity transportation, concerned about unauthorized gas meter change."
- From a call lasting 17m 54s , Feb 12, 2024 10:26 PM
High bill query: "My bill has become exceptionally high and I'm paying for two electric transport services without using any electricity."
- From a call lasting 8m 4s , Feb 12, 2024 10:16 PM
Payment assistance: "I'm having trouble paying on that bill metric thing."
- From a call lasting 9m 59s , Jan 11, 2024 4:06 PM
Payment assistance request: "Can I pay the whole thing on the February twenty something?"
- From a call lasting 10m 8s , Jan 11, 2024 2:56 AM
Conclusion and closing notes
This is San Diego Gas and Electric (SDG&E)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a San Diego Gas and Electric (SDG&E) agent. This phone number is San Diego Gas and Electric (SDG&E)'s best phone number because 8,502 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-411-7343 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call San Diego Gas and Electric (SDG&E) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, San Diego Gas and Electric (SDG&E) has 1 phone number. It's not always clear what is the best way to talk to San Diego Gas and Electric (SDG&E) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for San Diego Gas and Electric (SDG&E). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like San Diego Gas and Electric (SDG&E). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.