How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Royal Bank of Canada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" at the first menu. Next, press 0. Then say either "Personal Account or Business Account."
Here is how our research team describes the way the Royal Bank of Canada phone system greets you: Please tell me, how may I help you today?
Below are some clips we've found from Royal Bank of Canada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to RBC Royal Bank.
I am the RBC virtual assistant. Please have your debit or credit card ready for input in order for me to assist you.
I'll record parts of this call to improve my service to you."
Excerpt from a call with Royal Bank of Canada
Tuesday, February 27, 2024 1:16 AM
What are the hours and when should I call?
Royal Bank of Canada operates the call center for this 800-769-2511 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Royal Bank of Canada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Royal Bank of Canada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Royal Bank of Canada is Sunday.The most busy day to call is Thursday, which averages 94% more phone calls by comparison.Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Royal Bank of Canada is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Royal Bank of Canada staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Royal Bank of Canada number?
Below is a sample of recent calls to Royal Bank of Canada, and their purpose. Are any of these similar to the reason you are trying to call?
Website question: "I have a question about the website."
- From a call lasting 2m , Apr 11, 2024 1:50 PM
Lost debit card: "I lost my card."
- From a call lasting 4m 39s , Mar 24, 2024 1:09 AM
Issue with e-transfer: "I noticed one of my e-transfers didn't go through."
- From a call lasting 1m 27s , Mar 22, 2024 12:33 AM
Inquiring about Visa transactions: "I wanna know about my Visa transactions."
- From a call lasting 1m 40s , Mar 22, 2024 12:28 AM
Seeking to speak with specific person: "I need to talk to a few, Ben."
- From a call lasting 58s , Mar 6, 2024 4:34 PM
Seeking assistance with RRSPs: "I would like to speak with Mark Frishette regarding our RRSPs."
- From a call lasting 1m 59s , Mar 1, 2024 5:35 PM
Contact customer service: "I just want to contact them."
- From a call lasting 2m 53s , Feb 29, 2024 8:44 AM
Locking lost card: "I lost my mom's card and I want to make sure it's locked to prevent anyone from using it."
- From a call lasting 8m 21s , Feb 27, 2024 1:16 AM
Bank loan inquiry: "I have a bank loan."
- From a call lasting 1m 36s , Feb 15, 2024 7:24 PM
Deceased account closure: "My dad passed away, and I need to close out his account."
- From a call lasting 1m 29s , Feb 8, 2024 10:32 PM
More Ways to Contact Royal Bank of Canada Customer Service
There are of course other ways to contact Royal Bank of Canada customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Royal Bank of Canada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Royal Bank of Canada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Royal Bank of Canada agent. This phone number is Royal Bank of Canada's best phone number because 4,638 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-769-2511 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Royal Bank of Canada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Royal Bank of Canada has 1 phone number. It's not always clear what is the best way to talk to Royal Bank of Canada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Royal Bank of Canada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Royal Bank of Canada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.