How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Roundpoint Mortage Servicing phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Roundpoint Mortage Servicing number should go right to a real human being
Below are some clips we've found from Roundpoint Mortage Servicing's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Roundpoint Mortgage Servicing LLC.
We're here to help you with your servicing and lending needs.
Roundpoint will mail twenty twenty three IRS tax forms between January fifteenth and January thirty first twenty twenty four.
Tax forms will also be available in the servicing digital online portal once mailed.
Please note, if your loan transferred to Roundpoint in twenty twenty three, you will receive multiple IRS tax forms, one from Roundpoint and another from your prior servicer.
Learn more about IRS tax forms and what to expect from Roundpoint, by visiting our dedicated tax season web page.
W w w dot round point mortgage dot com.
Slash tax dash season and review frequently asked questions on this topic.
To repeat this message, press one.
To receive a text now with a link to our tax season web page, and our online portal, servicing digital, press two.
How would you like to verify your account?"
Excerpt from a call with Roundpoint Mortage Servicing
Thursday, January 18, 2024 12:16 AM
They may ask you to enter information with the dial pad
"Thank you for calling Roundpoint Mortgage Servicing LLC.
We're here to help you with your servicing and lending needs.
How would you like to verify your account? To use your loan number and last four of your Social Security, press one.
To use your full Social Security number and property ZIP code, press two.
Please enter the loan number followed by the pound sign."
Excerpt from a call with Roundpoint Mortage Servicing
Friday, March 15, 2024 10:38 PM
The first phone menu
"Thank you for calling Roundpoint Mortgage Servicing LLC.
We're here to help you with your servicing and lending needs.
How would you like to verify your account? To use your loan number and last four of your Social Security, press one.
To use your full Social Security number and property ZIP code, press two."
Excerpt from a call with Roundpoint Mortage Servicing
Friday, March 8, 2024 10:53 PM
In fact, much of this information on this page is superfluous because this Roundpoint Mortage Servicing phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Roundpoint Mortage Servicing operates the call center for this 877-426-8805 phone number Mon-Fri 8am-5pm, Sat 8am-midnight ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Roundpoint Mortage Servicing phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Roundpoint Mortage Servicing staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Roundpoint Mortage Servicing is Friday.The most busy day to call is Tuesday, which averages 117% more phone calls by comparison.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Roundpoint Mortage Servicing is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Roundpoint Mortage Servicing staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Roundpoint Mortage Servicing number?
Below is a sample of recent calls to Roundpoint Mortage Servicing, and their purpose. Are any of these similar to the reason you are trying to call?
Clarification on mortgage details: "I just wanted to better understand maybe the three different mortgage balances and three different expected payments for monthly."
- From a call lasting 10m 27s , Mar 21, 2024 11:12 PM
Conclusion and closing notes
This is Roundpoint Mortage Servicing's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Roundpoint Mortage Servicing agent. This phone number is Roundpoint Mortage Servicing's best phone number because 666 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-426-8805 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Roundpoint Mortage Servicing first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Roundpoint Mortage Servicing has 1 phone number. It's not always clear what is the best way to talk to Roundpoint Mortage Servicing representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Roundpoint Mortage Servicing. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Roundpoint Mortage Servicing. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.