Ritz-Carlton Phone Number

Call Ritz-Carlton customer service faster with GetHuman

  • Calls Ritz-Carlton's Customer Service department
  • The average hold time is 3m
  • Hours are 24 hours, 7 days
  • The best time to call is 10:15am
  • Popular issues for this call center: Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, and Loyalty program.
  • Reach a live Ritz-Carlton agent: Direct to Guest Services

Calling Ritz-Carlton Customer Care at 800-236-6426

Mar 20, 2024

I booked a hotel room at the Ritz-Carlton, but my travel dates have changed and I need to adjust my booking. The easiest way to take care of the task seemed to be to just call the hotel and change my booking. 

They probably get a fair amount of phone calls about people changing thier bookings or possibly from new customers making bookings. Therefore, I expected to be on hold for an extended period, but it took less than two minutes to get to a representative which I appreciated. 

When I called, a voice assistant answered and said, "Thank you for calling Marriot International. To speak with a live agent, please press 1 now." This confused me for a second, but then I realized that Marriot must own the Ritz-Carlton brand. Once I figured that out, I pressed 1 and the voice assistant stated, "This call may be monitored and recorded for training purposes."

There was another pause and then it said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." I just ignored it and stayed on the line because I don't like feeling obligated to agree to a survey when I haven't even finished the phone call yet. 

A very pleasant agent picked up the phone and said, "To evaluate today’s experience using a short survey please press 1 now. To decline, please press 2 or stay on the line." It only took another couple of minutes to get the reservation changed and the agent was polite and helpful. I appreciated the quick customer service and would call back again if I had any other issues in the future. 

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Ritz-Carlton Customer Phone Number 800-236-6426 - Stats

Phone number to dial800-236-6426
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial10:15am
Average wait3 minutes
Current wait6 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication93%
Quality of help94%
Customer votes602
Information last updatedMon Mar 25 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Ritz-Carlton's Best Toll-Free/800 Customer Phone Number

This is Ritz-Carlton's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ritz-Carlton agent. This phone number is Ritz-Carlton's Best Phone Number because 444 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-236-6426 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Ritz-Carlton first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ritz-Carlton has 3 phone numbers. It's not always clear what is the best way to talk to Ritz-Carlton representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Ritz-Carlton?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Ritz-Carlton. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Ritz-Carlton, including their website / help desk. Visit our Ritz-Carlton Customer Service page for more information.
Ritz-Carlton Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!