Toll-free · Keep saying "Operator" or press 0 and wait · How can I help you today?
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this PSE&G phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative," then when asked for your account or phone #, press 0.
Below are some clips we've found from PSE&G's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling PSENG New Jersey.
For English, press one.
Did you know you can effort conduct your PSE and G business online?
Visit p s e g dot com slash my account where you can view and pay your bill, schedule service appointments, start and stop service, report power outages, and much more."
Excerpt from a call with PSE&G
Thursday, January 11, 2024 6:20 PM
They may ask your reason for calling (instead of a menu)
"I can help you make a payment, report an outage, hear your account balance, and more.
So tell me, what is the reason for your call?"
Excerpt from a call with PSE&G
Tuesday, April 9, 2024 3:43 PM
What are the hours and when should I call?
PSE&G operates the call center for this 800-436-7734 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PSE&G phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PSE&G staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PSE&G is Sunday.The most busy day to call is Tuesday, which averages 600% more phone calls by comparison.Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call PSE&G is Thursday.
Why call this PSE&G number?
Below is a sample of recent calls to PSE&G, and their purpose. Are any of these similar to the reason you are trying to call?
Expressing frustration: "You've gotta be kidding me."
- From a call lasting 28s , Mar 11, 2024 9:03 PM
No heat, schedule appointment: "No heat. Schedule an appointment."
- From a call lasting 1m 27s , Feb 18, 2024 2:54 PM
Seeking a representative: "I need to speak with a representative."
- From a call lasting 33s , Feb 9, 2024 2:01 PM
Reporting power outage: "I'm reporting an outage."
- From a call lasting 2m 13s , Jan 19, 2024 6:06 PM
Password reset difficulties: "I've been trying to update the password for the last two days, but it wouldn't let me do it."
- From a call lasting 9m 59s , Jan 18, 2024 12:41 PM
Inquiring about bill: "How much is my bill?"
- From a call lasting 1m 21s , Jan 11, 2024 6:20 PM
More Ways to Contact PSE&G Customer Service
There are of course other ways to contact PSE&G customer service besides the phone. Below we list the best ones, by medium.
PSE&G, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- PSE&G customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PSE&G's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PSE&G agent. This phone number is PSE&G's best phone number because 12,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-436-7734 include No service, Billing inquiry, Cancel Service, I'm moving, Rebates and other customer service issues. Rather than trying to call PSE&G first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PSE&G has 2 phone numbers. It's not always clear what is the best way to talk to PSE&G representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PSE&G. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PSE&G. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.