How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this North Carolina Department of Revenue phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 3.
Below are some clips we've found from North Carolina Department of Revenue's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the North Carolina Department of Revenue. For English, press one.
If you previous filed a return with the department, entering your tax ID number will enable us to better assist you.
If you are entering a Social Security number, press one."
Excerpt from a call with North Carolina Department of Revenue
Tuesday, March 12, 2024 8:25 PM
They may ask you to enter information with the dial pad
"Thank you for calling the North Carolina Department of Revenue.
For English, press one.
If you previously filed a return with the department, entering your tax ID number will enable us to better assist you.
If you are entering a Social Security number, press one.
If you are entering a federal tax please indicate your last filing status by pressing one for an individual return or two for a joint return.
Please provide your nine digit Social Security number.
Enter your digit using the"
Excerpt from a call with North Carolina Department of Revenue
Wednesday, April 3, 2024 8:16 PM
What are the hours and when should I call?
North Carolina Department of Revenue operates the call center for this 877-252-4962 phone number Mon-Fri 8am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 2,806 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this North Carolina Department of Revenue phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like North Carolina Department of Revenue staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call North Carolina Department of Revenue is Friday.The most busy day to call is Tuesday.Again, this is based on a sample of 2,806 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call North Carolina Department of Revenue is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that North Carolina Department of Revenue staffs the call center well on Friday.
Why call this North Carolina Department of Revenue number?
Below is a sample of recent calls to North Carolina Department of Revenue, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about tax balance: "I was trying to find out what is the balance I should owe still to the state of North Carolina?"
- From a call lasting 26m 31s , Apr 3, 2024 8:16 PM
More Ways to Contact North Carolina Department of Revenue Customer Service
There are of course other ways to contact North Carolina Department of Revenue customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- North Carolina Department of Revenue customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is North Carolina Department of Revenue's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a North Carolina Department of Revenue agent. This phone number is North Carolina Department of Revenue's best phone number because 16,836 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-252-4962 include Speak to an agent, Payments, File/Re-file Income tax, Refund status, Find my AGI and other customer service issues. Rather than trying to call North Carolina Department of Revenue first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, North Carolina Department of Revenue has 3 phone numbers. It's not always clear what is the best way to talk to North Carolina Department of Revenue representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for North Carolina Department of Revenue. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like North Carolina Department of Revenue. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.