Toll-free · Calling this New York & Company number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this New York & Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this New York & Company number should go right to a real human being
Below are some clips we've found from New York & Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Comenity.
We have a scheduled system maintenance on account center and in our customer care department this Friday and Saturday from three AM to seven AM eastern time each day.
During this time, there may be limited functionality on the site and within our customer care departments.
We recommend you plan to access your account or contact our care center outside of these hours.
Thank you.
Thank you for calling our NY and C rewards credit card customer service system.
For quality purposes, this call may be monitored and or recorded.
Save time by checking your balance and making payments for by visiting our website on the back of your card or listed on your statement.
And remember, making a payment is also free on easy pay, via postal mail or in our automated phone system.
Please say the primary account holder's sixteen digit card number or enter it followed by pound.
Or say, I don't have it."
Excerpt from a call with New York & Company
Friday, April 12, 2024 9:31 PM
In fact, much of this information on this page is superfluous because this New York & Company phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
New York & Company operates the call center for this 800-889-0494 phone number Mon-Sat 8am-9pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 485 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this New York & Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like New York & Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call New York & Company is Saturday.The most busy day to call is Monday, which averages 281% more phone calls by comparison.Again, this is based on a sample of 485 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call New York & Company is Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this New York & Company number?
Below is a sample of recent calls to New York & Company, and their purpose. Are any of these similar to the reason you are trying to call?
Connection issue: "Hello? Can you hear me?"
- From a call lasting 13m 29s , Mar 28, 2024 11:01 PM
Order inquiry: "I'm trying to check on the order that I have placed."
- From a call lasting 3m 1s , Mar 1, 2024 12:52 AM
Order issues: "I'm trying to call about an order that I placed and I keep receiving the wrong item."
- From a call lasting 2m 43s , Mar 1, 2024 12:48 AM
Order received wrong item: "I ordered a shirt online twice, and both times I received the wrong item in a different color and size."
- From a call lasting 3m 6s , Feb 29, 2024 5:12 PM
Refund not received: "I still have not received a refund for the orders."
- From a call lasting 4m 14s , Feb 5, 2024 3:02 PM
Difficulty reaching customer service: "No one is picking up, been trying for two or three days to get through."
- From a call lasting 12m 38s , Jan 31, 2024 5:41 PM
More Ways to Contact New York & Company Customer Service
There are of course other ways to contact New York & Company customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and New York & Company will reply our your email.
Some customer service teams, like that of New York & Company, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- New York & Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is New York & Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a New York & Company agent. This phone number is New York & Company's best phone number because 2,430 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-889-0494 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call New York & Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or facebook. In total, New York & Company has 2 phone numbers. It's not always clear what is the best way to talk to New York & Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for New York & Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like New York & Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.