Neat Phone Number

Call Neat customer service faster with GetHuman

  • Calls Neat's Customer Service department
  • The average hold time is 4m
  • Hours are Mon-Fri 9:30am-5pm EST
  • The best time to call is 9:30am
  • Reach a live Neat agent: When asked for phone number, type all zeros. It will then verify the address. Press 1 and you will be transferred.

What to expect when you call

Heard when the phone system first answers
"Thank you for contacting The Knee Company. How can we direct your call? Press one for sales, For billing or account related needs, press two. To reach technical support, press three. One moment while I connect you to a NEAT support representative. For quality purposes, your call may be monitored or recorded. Thank you for contacting the NeetCare Premium Support Center. Your call is very important to us. Please hold for the next available representative, and we will be with you as quickly as possible. Did you know? You can skip the wait and schedule a call with a neat representative at a time that's convenient for you? Just log in to your account at app dot neat dot com, and click help and support in the bottom left corner to schedule a one on one session with a neat expert. You are caller number one. Did you know? You can access hundreds of help center articles, start a chat with a NET representative, or even schedule a call with a representative all from within your need application. Just log in to your account at app dot neat dot com, and click help and support in the bottom left corner to get started."
Excerpt from a call with Neat
Friday, January 5, 2024 5:27 PM
The first phone menu
"Thank you for contacting The Knee Company.
How can we direct your call? Press one for sales, For billing or account related needs, press two.
To reach technical support, press three."
Excerpt from a call with Neat
Monday, March 18, 2024 1:16 PM

Neat Customer Phone Number 866-632-8732 - Stats

Phone number to dial866-632-8732
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 9:30am-5pm EST
Best time to dial9:30am
Average wait4 minutes
Current wait4 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication77%
Quality of help92%
Customer votes312
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Neat's Best Toll-Free/800 Customer Phone Number

This is Neat's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Neat agent. This phone number is Neat's Best Phone Number because 2,538 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-632-8732 include and other customer service issues. Rather than trying to call Neat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Neat has 1 phone number. It's not always clear what is the best way to talk to Neat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Neat - by phone or otherwise

While 866-632-8732 is Neat's best toll-free number, it is also the only way to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides trying to call, you can also start by telling us what the issue is above so we might be able to match you with the best form of communication or a written guide. If you think this information is inaccurate or know of other ways to contact Neat please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Neat.

What is GetHuman's Relationship to Neat?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Neat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about Neat, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Neat Customer Service article.
Neat Customer Service

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