Toll-free · Press 1 then 1 then 2 then 1 then 2 · Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.
Toll-free · Press 0 · Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Moneygram phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "English" at the first menu. Then say "Main Menu." Next, you must say one of the options given.
Here is how our research team describes the way the Moneygram phone system greets you: Check status, request a refund, amend a transaction. Say "status" for more options. Say "main menu" for more options.
Below are some clips we've found from Moneygram's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling MoneyGram International.
For English, say English.
Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website?
Visit our self-service portal at w w w dot money gram dot com slash help center to quickly track, edit, or cancel your transaction online.
You can also chat with a representative on the web or with an RF.
To check the status, request a refund, or amend a transaction, say status.
For more options, say main menu.
If you know the reference number, say yes. Otherwise, say no.
For best results, we require the transaction's reference number.
Please contact the sender to get that information. If there is anything else I can help you with, say help.
Otherwise, say no. Thanks.
Please hold while I transfer you to a representative. This call may be recorded quality training or everyday business purposes or is required by law.
And may be processed in a country other than your own. If you do not consent to having your call recorded, please visit a MoneyGram agent location for assistance or complete the contact form located on our website.
Your feedback is very important to us. At the end of your call today, we would like to ask you a few questions about your experience.
This should take no more than two minutes of your time. If you would like participate in the survey once your call is complete, press one.
To skip the survey, press two."
Excerpt from a call with Moneygram
Wednesday, January 3, 2024 3:59 PM
They may ask you to enter information with the dial pad
"Thank you for calling MoneyGram International.
Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website?
Visit our self-service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online.
You can also chat with a representative on the web or with an RF.
To check the status, request a refund, or amend a transaction, say status.
For more options, say main menu.
If you know the reference number, press one.
Otherwise, press two.
Please enter the eight digit reference number followed by the pound or hash key."
Excerpt from a call with Moneygram
Monday, February 19, 2024 6:19 PM
They may ask you to say or enter information
"Thank you for calling MoneyGram International.
Did you know that you can save time and now check the status, request a refund, or amend the transaction on MoneyGram's website?
Visit our self service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online.
You can also chat with a representative on the web or with an RF.
To check the status, request a refund, or amend a transaction, say status.
For more options, say main If you know the reference number, say yes.
Otherwise, say please say or enter your eight digit reference number."
Excerpt from a call with Moneygram
Sunday, January 14, 2024 2:13 PM
The first phone menu
"Thank you for calling MoneyGram International.
Did you know that you can save time and now check the status request a refund, or amend the transaction on MoneyGram's website?
Visit our self-service portal at w w w dot MoneyGram dot com slash help center to quickly track, edit, or cancel your transaction online.
You can also chat with a representative on the web or with an RF.
I'm sorry. I had difficulty understanding. To check the status, request a refund, or amend a transaction, say status or press one.
For more options, say main menu, or press two."
Excerpt from a call with Moneygram
Monday, April 1, 2024 12:00 PM
After you press 1
"If you have already sent a transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Friday, March 15, 2024 11:25 AM
After you press 2
"To send a transaction, press one.
To receive a transaction, press two.
To find an agent location or check fees and exchange rates, press three.
For money orders, press four.
If you believe you are victim of fraud, press five.
To change your language preference, press six."
Excerpt from a call with Moneygram
Tuesday, March 19, 2024 4:36 PM
After you press 3
"Please enter a number.
For money orders, say month to find a MoneyGram location, press one.
For fees and exchange rates, press two."
Excerpt from a call with Moneygram
Wednesday, February 28, 2024 8:56 PM
After you press 5
"To hear this information again, say if you have already sent a transaction you believe is fraudulent, press one.
If you suspect fraud and you have not yet sent the transaction, press two."
Excerpt from a call with Moneygram
Wednesday, April 10, 2024 2:43 PM
What are the hours and when should I call?
Moneygram operates the call center for this 800-666-3947 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 1,971 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moneygram phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moneygram staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Moneygram is Sunday.The most busy day to call is Tuesday, which averages 141% more phone calls by comparison.Again, this is based on a sample of 1,971 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Sunday, which is 897% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Longest
Mon
Tue
Wed
Shortest
Thu
Fri
Sat
The best time to call
In summation, the best day to call Moneygram is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Moneygram staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why call this Moneygram number?
Below is a sample of recent calls to Moneygram, and their purpose. Are any of these similar to the reason you are trying to call?
Language assistance needed: "You help I'm from Bangladesh. I'm speaking from Bangladesh. You help Bangla?"
- From a call lasting 29m 28s , Apr 15, 2024 4:38 PM
Language assistance request: "I'm from Bangladesh. I'm I'm I'm speaking for Bangla."
- From a call lasting 35m 41s , Apr 15, 2024 3:49 PM
Language assistance request: "Can you send someone who speaks Bangla to help me?"
- From a call lasting 6m 3s , Apr 15, 2024 9:18 AM
Issue with money transfer: "I have sent the money to Bangladesh but he didn't receive the amount."
- From a call lasting 9m 26s , Apr 15, 2024 9:06 AM
Money not received: "I send money for MoneyGram, but still not received in Bangladesh."
- From a call lasting 7m 20s , Apr 15, 2024 8:47 AM
Language assistance: "I need help in Bangla."
- From a call lasting 12m 19s , Apr 15, 2024 7:50 AM
Sending money to Bangladesh: "I'm talking I'm after one year, I'm sending money Bangladesh."
- From a call lasting 17m 7s , Apr 15, 2024 7:27 AM
Delay in money transfer: "I sent money to Bangladesh a week ago but it hasn't arrived yet."
- From a call lasting 4m 31s , Apr 15, 2024 7:15 AM
Confusion about purpose: "The caller seems confused, mentioning various names and words that do not seem to relate to a specific issue."
- From a call lasting 16m 12s , Apr 8, 2024 4:07 PM
Language assistance needed: "Could you provide assistance in an easier language for me to understand?"
- From a call lasting 13m 15s , Apr 8, 2024 10:58 AM
More Ways to Contact Moneygram Customer Service
There are of course other ways to contact Moneygram customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Moneygram customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Moneygram's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moneygram agent. This phone number is Moneygram's best phone number because 62,820 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-666-3947 include Missing Transfer, Trouble Receiving a Payment, Trouble Sending a Payment, Refund a Charge, Cancel Transfer and other customer service issues. The Moneygram call center that you call into has employees from Colorado and is open 24 hours, 7 days according to customers. In total, Moneygram has 3 phone numbers. It's not always clear what is the best way to talk to Moneygram representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Moneygram. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moneygram. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.