How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Missouri Department of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Missouri Department of Motor Vehicles (DMV/RMV) number should go right to a real human being
Here is how our research team describes the way the Missouri Department of Motor Vehicles (DMV/RMV) phone system greets you: Thank you for calling the Missouri Department of Revenue. If you are calling about individual or business taxes, press 1 or call 573-752-2407. For calls about titling or registering a motor vehicle, press 3 or call 573-526-2407. To speak to the General Counsel's office, press 4 or call 573-751-2699. For communications and press inquiries, press 5 or call 573-751-822. Remember, you can access Dora, our convenient 24/7 virtual assistant for general inquiries. Dora is located on our website dor.mo.gov, in the bottom right corner."
In fact, much of this information on this page is superfluous because this Missouri Department of Motor Vehicles (DMV/RMV) phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Missouri Department of Motor Vehicles (DMV/RMV) operates the call center for this 573-751-4450 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Missouri Department of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Missouri Department of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Missouri Department of Motor Vehicles (DMV/RMV) is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Missouri Department of Motor Vehicles (DMV/RMV) is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Missouri Department of Motor Vehicles (DMV/RMV) staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
When calling the Missouri Department of Revenue's Motor Vehicles division, it's clear that the department would rather not have you call the main number, which appears to be for several reasons. When you do call, you are given the number for all four divisions of the Department of Revenue and their individual phone number should your call get disconnected.
The Driver's License department is set up to answer questions for Missouri residents above all else, as it asks callers to either provide their Missouri driver's license number or their Social Security number when calling. If you don't have or are unwilling to give either, the system warns you that you can only receive basic assistance without that information.
The DMV apparently gets a high volume of calls, as I was told that I was 96th in the queue and my estimated wait time was 64 minutes when I got through the automated system. There is an option to receive a callback, and the system warns you that if you do not answer the callback, you will lose your place in line.
However, the callback function didn't appear to work as intended. I opted for the callback at 12:15 p.m. CDT, and I was still waiting to get a call back at 1:45 p.m. CDT. This kind of wait time seems excessive as it is, and to have the callback not function the way it should makes for a rather frustrating experience. While Missouri does have two large population centers in St. Louis and Kansas City and thus doesn't need a phone-based system as badly as more rural states might, this still seems woefully inefficient.
On one hand, having several options available at the start of the call and providing a number for the customer to call back is a good way to get customers to the right spot. On the other, having to have customers wait this long to get information requires either a more robust phone system or a more efficient call answering service to get help faster. As it is, this phone system seems almost designed to push callers to the internet unless they're getting specific help based on their own individual situations.
Overall, I can't give a complete experience of calling the Missouri DMV, as I couldn't get through to speak with someone. If you're calling with a specific question related to your Missouri driver's license information, this might work for you, but if you're only in need of general assistance, I would not recommend using this phone number.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
More Ways to Contact Missouri Department of Motor Vehicles (DMV/RMV) Customer Service
There are of course other ways to contact Missouri Department of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.
Missouri Department of Motor Vehicles (DMV/RMV)'s website
As a last, sometimes only, resort- Missouri Department of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Missouri Department of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Missouri Department of Motor Vehicles (DMV/RMV) agent. This phone number is Missouri Department of Motor Vehicles (DMV/RMV)'s best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 573-751-4450 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Missouri Department of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Missouri Department of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Missouri Department of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Missouri Department of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Missouri Department of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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