Minnesota Driver and Vehicle Services Division (DMV/RMV) Customer Service
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My Experience Calling 651-297-2126
The Minnesota Driver and Vehicle Services' phone number appears to be a fully automated help system, with no human interaction from this line. When I called this phone number, I was taken to an automated message where I could choose if I was a new resident, needed help with registration, needed help with titling my vehicle, wanted information about special plates or needed to locate an office.
I chose new resident and was informed that I would have 60 days after moving to Minnesota to title and register my vehicle in Minnesota. I would need to bring my driver's license, the current title and registration and the odometer reading available on the vehicle. If my title had a lien holder, I would also need to provide the name and address of the lien holder.
At that point, I was given the option to repeat the message, search for an office for the DMV, go back to the main menu or end the call. With that done, I decided to try a different problem and asked about getting special plates.
After being asked what kind of special plates I wanted and selecting personalized plates, I was taken to another automated message telling me that all passenger-class vehicles and motorcycles could get personalized plates in Minnesota, and I would have a limit of seven characters if I wanted to pursue this. I would need to contact the local office to get this set up, and I was given the option again to look for a local office, go back to the main menu, repeat the message or end the call.
Overall, I thought this information service was well done for what it is: a way to get information quickly with common problems and questions. It doesn't appear to be a phone number meant for customer service; it's instead meant for Minnesota residents to get a basic answer to their questions and then get more information should they need it.
I found that the automated system answered both of my questions well. It spoke clearly without any static and provided detailed explanations of the most common questions on the topic. I did think I could have used a bit more information, such as the cost of obtaining a new license upon moving to Minnesota and what documents I should bring when applying for one. But overall, this was a reasonable presentation of information. This isn't meant to be used for detailed questions, but it provides the basics and helps you find where you can go if you need more help.
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Conclusion and closing notes
This is Minnesota Driver and Vehicle Services Division (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Minnesota Driver and Vehicle Services Division (DMV/RMV) agent. This phone number is Minnesota Driver and Vehicle Services Division (DMV/RMV)'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 651-297-2126 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Minnesota Driver and Vehicle Services Division (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Minnesota Driver and Vehicle Services Division (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Minnesota Driver and Vehicle Services Division (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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