Microsoft Word Phone Number

Call Microsoft Word customer service faster with GetHuman

  • Calls Microsoft Word's Customer Service department
  • The average hold time is 12m
  • Hours are 24 hours, 7 days
  • The best time to call is 9am
  • Popular issues for this call center: Returns, Cancel order, Change order, Technical support, and Track order.
  • Reach a live Microsoft Word agent: Press 1, then 1, then say "Word"
  • What you hear when you call: To best assist you, I need to ask, are you calling as a home user or a business user?

What to expect when you call

They may ask your reason for calling (instead of a menu)
"Hi. Thanks for calling Microsoft.
To help us to improve the quality of our products, services, and training, this call may be recorded or monitored, and information collected on this call may be transferred to other countries.
To help me best assist you, I need to know if you are calling as a home user, or a business user."
Excerpt from a call with Microsoft Word
Thursday, February 22, 2024 5:57 PM

Calling Microsoft Word Customer Care at 800-642-7676

Sep 18, 2023

Microsoft Word home and business users may have questions about problems they encounter while using the software. If you get stuck while working in Microsoft Word and call 800-642-7676, you hope you will get issues resolved quickly. You may expect to talk with someone who can answer a quick question or direct you to a technician for help with a complex problem. When I called 800-642-7676, I assumed I could get immediate help with a Microsoft Word issue. However, during my call, I never spoke with a human.

When you call the  800-642-7676  number, you will hear a friendly automated voice, which is not unusual since many businesses have long replaced phone receptionists with automated answering systems. Those requiring assistance in the Spanish language must press “2.” The system informs you that the call may be monitored or recorded, and the company may share the information with other countries. The automated voice asks if you are a home or business user.

If you identify as a home user, the system asks if you need technical support or help with a specific product. After you answer, it informs you that you can get assistance from a microsoft.com website. Don’t count on getting human help. As a home user, There are no additional prompts to press certain phone numbers if you have specific questions. Instead, the system will direct you to the website help.microsoft.com to resolve your problem. Once the automated voice recites the website address, it bids you farewell with “goodbye.”

If you try to call 800-642-7676 again within a few minutes, you will be greeted and promptly told to visit help.microsoft.com for help with Word technical support. The system apparently records and recognizes recent phone calls and inquiries from the same phone number.

When you identify as a business user, the automated system greets you. It lets you know it may be able to help you but asks if you have a new or existing case. You must provide a case number or a phone number associated with the Microsoft account for assistance. The system will offer to text you links to websites to access that information.

The bottom line is whether you are a home or business user seeking help for a problem with Microsoft Word, expect to be referred to a website for assistance. If you are a business user, for faster service, ensure you have a case number for an existing issue or the phone number linked with your Microsoft Account.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Microsoft Word Customer Phone Number 800-642-7676 - Stats

Phone number to dial800-642-7676
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial9am
Average wait12 minutes
Current wait14 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication94%
Quality of help70%
Customer votes792
Information last updatedMon Mar 25 2024 08:00:00 GMT+0000 (Coordinated Universal Time)

Microsoft Word's Best Toll-Free/800 Customer Phone Number

This is Microsoft Word's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Microsoft Word agent. This phone number is Microsoft Word's Best Phone Number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-7676 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Microsoft Word first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Microsoft Word has 1 phone number. It's not always clear what is the best way to talk to Microsoft Word representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Microsoft Word?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Microsoft Word. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Microsoft Word, including their website / help desk. Visit our Microsoft Word Customer Service page for more information.
Microsoft Word Customer Service

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