Toll-free·Calls Customer Service·Most popular Lone Star number
Q:How do I get a live human at Lone Star?
A:Press 1 for English (or 2 for Spanish), enter 19-digit card number, listen to account balance and menu options, press 5, listen to menu options, and press 5 again.
Q:Does Lone Star offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Lone Star phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English (or 2 for Spanish), enter 19-digit card number, listen to account balance and menu options, press 5, listen to menu options, and press 5 again.
Below are some clips we've found from Lone Star's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to the Lone Star help desk.
For English, press one.
For questions regarding stolen benefits, press one.
To access your card account for balance, If you think your SNAP benefits were stolen, you may be eligible for replacement benefits.
To learn more, go to h h s dot texas dot gov slash e v t fraud or your local HHSC benefits office.
If you need a new Lone Star card, stay on the line to report your card as stolen.
Hear that again."
Excerpt from a call with Lone Star
Friday, January 12, 2024 3:33 PM
They may ask you to enter information with the dial pad
"Welcome to the Lone Star help desk. For English, press one.
For questions regarding stolen benefits, press one. To act Please enter your nineteen digit Lone Star card number."
Excerpt from a call with Lone Star
Saturday, February 17, 2024 7:16 PM
What are the hours and when should I call?
Lone Star operates the call center for this 800-777-7328 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 395 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Lone Star phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Lone Star staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Lone Star is Sunday.The most busy day to call is Thursday, which averages 54% more phone calls by comparison.Again, this is based on a sample of 395 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Lone Star is Friday.
Why call this Lone Star number?
Below is a sample of recent calls to Lone Star, and their purpose. Are any of these similar to the reason you are trying to call?
Updating account information: "Providing updated personal and address details for account."
- From a call lasting 3m 1s , Apr 9, 2024 2:23 PM
Trouble with PIN: "I had trouble with my PIN at the grocery store."
- From a call lasting 4m 16s , Apr 8, 2024 11:22 PM
Card cancellation request: "I want to cancel my card."
- From a call lasting 5m 31s , Mar 17, 2024 10:07 PM
Report lost/stolen card: "I lost my card while helping my messy sister move and accidentally threw it out with the trash."
- From a call lasting 4m 3s , Feb 18, 2024 3:16 PM
Requesting a new card: "Well, I lost my card, and I'm trying to get a new card."
- From a call lasting 4m 57s , Feb 16, 2024 1:31 AM
Needs to speak to agent: "I used an app to bypass the automated system, but I'll call back to speak to a person instead of giving out my Social Security number."
- From a call lasting 2m 47s , Jan 22, 2024 5:27 PM
Request for loan card: "I need a loan for my broken card."
- From a call lasting 4m 42s , Jan 12, 2024 3:33 PM
Checking account balance and cancelling card: "I was gonna see the balance of my card and I was gonna cancel it."
- From a call lasting 4m 42s , Jan 3, 2024 1:12 AM
Conclusion and closing notes
This is Lone Star's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Lone Star agent. This phone number is Lone Star's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-777-7328 include Where to buy, Complaint, Safety concern, Returns, Product information and other customer service issues. Rather than trying to call Lone Star first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Lone Star has 1 phone number. It's not always clear what is the best way to talk to Lone Star representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Lone Star. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Lone Star. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.