Kohl's Phone Number

Call Kohl's customer service faster with GetHuman

  • Calls Kohl's's Customer Service department
  • The average hold time is 17m
  • Hours are Mon-Sat 6am-11pm, Sun 9am-10pm CST
  • The best time to call is 9am
  • Popular issues for this call center: Cancel an Order, Refund, Track an Order, Place an Order, and Complaint.
  • Reach a live Kohl's agent: Press 1, then 1, then 0

What to expect when you call

Heard when the phone system first answers
"Thank you for calling Kohl's. To make a payment, or for questions regarding your Kohl's charge account, press one. For coals dot com assistance with order placement, or to check on an existing order, press two. For Kohl's rewards point inquiries, you have selected Kohl's dot com. Remember, we are available by check. Twenty four hours a day on coals dot com. Just go to the contact us section and click the ask us button. Please note, that our menus have recently changed."
Excerpt from a call with Kohl's
Thursday, January 4, 2024 4:21 PM
They may ask you to enter information with the dial pad
"Thank you for calling Kohl's. To make a payment, or for questions regarding your Kohl's charge account, press one.
For coals dot com assistance with order placement, or to check on an existing order, press you have selected Kohl's charge.
Please enter in the last four digits of the primary account holder's Social Security number associated with this phone number followed"
Excerpt from a call with Kohl's
Wednesday, January 17, 2024 4:31 PM
The first phone menu
"Thank you for calling Kohl's.
To make a payment, or for questions regarding your Kohl's charge account, press one.
For Kohl's dot com assistance with order placement, or to check on an existing order, press two."
Excerpt from a call with Kohl's
Saturday, March 23, 2024 6:46 PM
After you press 1
"For Kohl's rewards, point inquiries, or enrollment quest you have selected Kohl's charge.
For servicing of your Kohl's card, please press one.
For servicing of your Kohl's rewards Visa, please press two."
Excerpt from a call with Kohl's
Sunday, January 7, 2024 5:41 AM
After you press 2
"For Kohl's rewards point inquiries, you have selected Kohl's dot com. Remember, we are available by check. Twenty four hours a day on coals dot com. Just go to the contact us section and click the ask us button. Please note that our menus have recently changed.
For existing orders, press one.
For new orders, press two.
For Kohl's cash, press three."
Excerpt from a call with Kohl's
Friday, March 22, 2024 11:01 PM

Kohl's Customer Phone Number 855-564-5705 - Stats

Phone number to dial855-564-5705
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Sat 6am-11pm, Sun 9am-10pm CST
Best time to dial9am
Average wait17 minutes
Current wait18 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, chat, facebook, web
Quality of communication76%
Quality of help89%
Customer votes349
Information last updatedTue Mar 26 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

Kohl's's Best Toll-Free/800 Customer Phone Number

This is Kohl's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Kohl's agent. This phone number is Kohl's's Best Phone Number because 3,588 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-564-5705 include Cancel an Order, Refund, Track an Order, Place an Order, Complaint and other customer service issues. Rather than trying to call Kohl's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or facebook or web. In total, Kohl's has 2 phone numbers. It's not always clear what is the best way to talk to Kohl's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Kohl's - by phone or otherwise

While 855-564-5705 is Kohl's's best toll-free number, there are 5 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Kohl's customers, is by calling their 800-564-5740 phone number for their Kohl's Card department. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact Kohl's please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Kohl's.

What is GetHuman's Relationship to Kohl's?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Kohl's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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More Toll-free & Customer Numbers

Kohl's Card800-564-5740

Beyond the Phone Number

There are other ways to get in touch with Kohl's, including live chat and their website / help desk and through Facebook / Messenger. Visit our Kohl's Customer Service page for more information.
Kohl's Customer Service

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