Jenn-Air Appliances Customer Service

Phone Number & Contact Information

800-536-6247
Toll-free·Calls Customer Service·Most popular Jenn-Air Appliances number
Q:How do I get a live human at Jenn-Air Appliances?
A:Just wait through the message and don't say anything
Q:Does Jenn-Air Appliances offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Monday, and the most busy day is Thursday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Monday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Jenn-Air Appliances phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Just wait through the message and don't say anything
Here is how our research team describes the way the Jenn-Air Appliances phone system greets you: For dealers, builders, or service companies, press 1. If calling outside of the warranty, press 2, or hold for the next available support agent.

What are the hours and when should I call?

Jenn-Air Appliances operates the call center for this 800-536-6247 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jenn-Air Appliances phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jenn-Air Appliances staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Jenn-Air Appliances is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Jenn-Air Appliances is Monday. In this case, it's a no-brainer. Monday is not only the least busy day for calling this Jenn-Air Appliances number, but it is also the day with the shortest hold times.

My Experience Calling 800-536-6247

Sep 28, 2023

Calling Jenn-Air Appliances was a straightforward experience and a genuinely pleasant call. When I dialed, I was first taken to an automated menu that asked me to make one of two selections if I was either a dealer or looking for an outdated part for repairing an appliance. If neither applied to me, I could stay on the line and wait on hold for the next available representative.

After a hold of about five minutes, I was connected with a Jenn-Air customer service representative, who asked how they could help me. I told them I had accidentally tripped a circuit breaker and caused the power to go out for my refrigerator, and I was wondering how long I had before I needed to worry about what was inside my fridge.

He said that in almost every case, I should be fine keeping what was in the fridge there without throwing anything away. He then asked me how long the power had been out, and I said it had been out for about 90 minutes. He said that as long as people weren't constantly opening the fridge while the power was out, having the power off for that amount of time shouldn't hurt anything. He then asked if the power was back on, and I confirmed that it was.

I then asked how long I would have before I needed to worry if something like that happened again. He told me it depended on the refrigerator, but a good rule was that 10 to 12 hours with the power off would mean that I needed to start throwing things away. He asked if there was anything else he could assist me with, and I told him that was everything I had for him. He thanked me for the call and wished me a pleasant day.

Overall, I found this representative to be both friendly and professional. He spoke clearly and confidently in both his introduction and his responses, and it was obvious that he had done this several times before and was comfortable answering my questions. He proved patient with my understanding of the topic and made sure to give me a full and complete answer before moving to end the call. 

Even though this was a simple question, I felt comfortable trusting his knowledge of the situation. If I was a genuine customer in need of real information or assistance about Jenn-Air appliances, I would absolutely look to use this number to get assistance.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

More Ways to Contact Jenn-Air Appliances Customer Service

There are of course other ways to contact Jenn-Air Appliances customer service besides the phone. Below we list the best ones, by medium.
Jenn-Air Appliances's website
As a last, sometimes only, resort- Jenn-Air Appliances customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Jenn-Air Appliances's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Jenn-Air Appliances agent. This phone number is Jenn-Air Appliances's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-536-6247 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Jenn-Air Appliances first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Jenn-Air Appliances has 1 phone number. It's not always clear what is the best way to talk to Jenn-Air Appliances representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Jenn-Air Appliances. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Jenn-Air Appliances. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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