How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this I Drive Safely - Defensive Driving phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait through the message
Below are some clips we've found from I Drive Safely - Defensive Driving's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling I Drive Safely.
All calls may be monitored or recorded to ensure quality.
Please listen closely as our options have changed.
If you are calling about your defensive driving, traffic school, or insurance course, please press one.
If you are calling about your driver's education course, please press two."
Excerpt from a call with I Drive Safely - Defensive Driving
Monday, February 5, 2024 8:38 PM
The first phone menu
"Thank you for calling I Drive Safely.
All calls may be monitored or recorded to ensure quality.
Please listen closely as our options have changed.
If you are calling about your defensive driving, traffic school, or insurance course, please press one.
If you are calling about your driver's education course, please press two."
Excerpt from a call with I Drive Safely - Defensive Driving
Thursday, January 18, 2024 2:48 PM
After you press 1
"If you are locked out of your course for identity verification reasons, please press one.
For all other issues, please press two."
Excerpt from a call with I Drive Safely - Defensive Driving
Thursday, February 22, 2024 7:40 PM
What are the hours and when should I call?
I Drive Safely - Defensive Driving operates the call center for this 800-723-1955 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 70 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this I Drive Safely - Defensive Driving phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like I Drive Safely - Defensive Driving staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call I Drive Safely - Defensive Driving is Sunday.The most busy day to call is Tuesday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 70 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call I Drive Safely - Defensive Driving is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that I Drive Safely - Defensive Driving staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this I Drive Safely - Defensive Driving number?
Below is a sample of recent calls to I Drive Safely - Defensive Driving, and their purpose. Are any of these similar to the reason you are trying to call?
Cancel roadside assistance subscription: "I want to cancel my roadside assistance subscription that is deducting five dollars from my credit card monthly."
- From a call lasting 4m 46s , Feb 5, 2024 9:22 PM
More Ways to Contact I Drive Safely - Defensive Driving Customer Service
There are of course other ways to contact I Drive Safely - Defensive Driving customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- I Drive Safely - Defensive Driving customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is I Drive Safely - Defensive Driving's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a I Drive Safely - Defensive Driving agent. This phone number is I Drive Safely - Defensive Driving's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-723-1955 include Make a Payment, Document Request, Appointment Setup, Account Access, Cancel Appointment and other customer service issues. Rather than trying to call I Drive Safely - Defensive Driving first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, I Drive Safely - Defensive Driving has 1 phone number. It's not always clear what is the best way to talk to I Drive Safely - Defensive Driving representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for I Drive Safely - Defensive Driving. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like I Drive Safely - Defensive Driving. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.