How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this HBO MAX phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4.
Here is how our research team describes the way the HBO MAX phone system greets you: "Thank you for calling Max Support. This call may be recorded for training and quality purposes. Please choose from the following options: For help signing in or subscribing, please press 1. For billing questions, please press 2. For questions about sports on Max, please press 3. For all other questions, please press 4."
Below are some clips we've found from HBO MAX's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Mac support.
This call may be recorded for training and quality purposes.
If you need immediate help, check out our help center at help dot max dot com.
Please choose from the following options. For help signing in or subscribing, please press one.
For billing questions, please press two. For questions about sports on Max, We want to improve our service one call at a time.
Please remain on the line after your call to rate our service.
We appreciate your feedback.
Thank you for calling the Max customer support. This is Colby.
Can I have your first and last name, please?"
Excerpt from a call with HBO MAX
Friday, January 26, 2024 1:44 AM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Mac support. This call may be recorded for training and quality purposes.
If you need immediate help, check out our help center at help dot max dot com.
In a few words, please let us know what you are calling about today."
Excerpt from a call with HBO MAX
Friday, March 1, 2024 6:11 PM
They may ask you to say or enter information
"For example, you can say sign in, subscribe, or billing help."
Excerpt from a call with HBO MAX
Friday, March 1, 2024 6:11 PM
The first phone menu
"Thank you for calling Mac support.
This call may be recorded for training and quality purposes.
If you need immediate help, check out our help center at help dot max dot com.
Please choose from the following options. For help signing in or subscribing, please press one.
For billing questions, please press two.
For questions about sports on Max, please press three.
For all other questions, please press four.
To repeat these options, press nine."
Excerpt from a call with HBO MAX
Saturday, March 23, 2024 3:24 PM
After you press 4
"Otherwise, please stay on the line.
To repeat these options, press nine.
If you'd like to get help via text or chat, please press one."
Excerpt from a call with HBO MAX
Thursday, March 21, 2024 10:25 PM
What are the hours and when should I call?
HBO MAX operates the call center for this 855-942-6669 phone number 24 hours, 7 days.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 1,764 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HBO MAX phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HBO MAX staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HBO MAX is Tuesday.The most busy day to call is Thursday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 1,764 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Tuesday, which is 1232% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
Sun
Shortest
Mon
Tue
Longest
Wed
Thu
Fri
Sat
The best time to call
In summation, the best day to call HBO MAX is Sunday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that HBO MAX staffs up on Sunday to handle the higher call volume, and that makes it the best time to call.
Why call this HBO MAX number?
Below is a sample of recent calls to HBO MAX, and their purpose. Are any of these similar to the reason you are trying to call?
Change billing date: "I need to see about having my billing date moved to the first of each month."
- From a call lasting 2m 57s , Apr 10, 2024 11:15 PM
Experiencing device limit issue: "I can't watch Max because there are two other people watching it in my household and it's saying too many devices are using it."
- From a call lasting 15m 12s , Apr 10, 2024 4:06 PM
Trouble subscribing to HBO Max: "I've been trying to subscribe to just get maxed, you know, with all the new movies."
- From a call lasting 20m 4s , Apr 7, 2024 4:18 PM
Assistance with subscribing: "I'm looking for the apps Store, and I don't remember what icon it was."
- From a call lasting 11m 44s , Apr 6, 2024 5:34 PM
Billing inquiry: "I'm just having a question on why my max bill is a hundred and sixty dollars."
- From a call lasting 4m 13s , Apr 5, 2024 11:26 PM
Unclear purpose: ""
- From a call lasting 3m 17s , Apr 5, 2024 10:58 PM
Canceling HBO MAX subscription: "I just wanna cancel it. It's just not the streaming app for me."
- From a call lasting 8m 8s , Apr 5, 2024 9:59 PM
Difficulty creating account and subscribing: "I'm trying to subscribe and it's got me confused on what to do next."
- From a call lasting 11m 1s , Apr 5, 2024 7:27 PM
Subscription inquiries: "I need to know if for just $9.99 a month I could access college basketball games tomorrow and Monday."
- From a call lasting 18m , Apr 5, 2024 5:52 PM
Seeking streaming service for specific games: "I've been seeking a way to watch college basketball games this weekend via my phone or whatever."
- From a call lasting 21m 8s , Apr 4, 2024 11:38 PM
More Ways to Contact HBO MAX Customer Service
There are of course other ways to contact HBO MAX customer service besides the phone. Below we list the best ones, by medium.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and HBO MAX will reply our your email.
As a last, sometimes only, resort- HBO MAX customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HBO MAX's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HBO MAX agent. This phone number is HBO MAX's best phone number because 15,732 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-942-6669 include Cancel My Services, HBO Now through Hulu and Amazo, Overcharges on My Account, Change Services, Technical Support and other customer service issues. Rather than trying to call HBO MAX first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, HBO MAX has 1 phone number. It's not always clear what is the best way to talk to HBO MAX representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HBO MAX. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HBO MAX. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.