How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Glasses.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Glasses.com number should go right to a real human being
Below are some clips we've found from Glasses.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Glasses dot com.
Your privacy is important to us. Our privacy policy includes information about your rights and addresses the collection use, and disclosure of your personal information.
Find it at w w w dot glasses dot com slash g l.
US privacy policy. If you are calling about your Ray Bans smart glasses, please press one.
If not, please stay on the line to hear other options.
For help with placing an order or information about our products, press one."
Excerpt from a call with Glasses.com
Friday, January 26, 2024 6:23 PM
In fact, much of this information on this page is superfluous because this Glasses.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Glasses.com operates the call center for this 800-452-7737 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Glasses.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Glasses.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Glasses.com is Thursday.The most busy day to call is Tuesday.Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Glasses.com is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Glasses.com number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why call this Glasses.com number?
Below is a sample of recent calls to Glasses.com, and their purpose. Are any of these similar to the reason you are trying to call?
Check exchange order status: "I had placed an order in December, returned it, and supposed to get an exchange order, but haven't received an email update."
- From a call lasting 10m 7s , Jan 27, 2024 4:09 PM
Questions about sunglasses accessories: "I was just trying to figure out what they would sell."
- From a call lasting 3m 47s , Jan 26, 2024 6:23 PM
More Ways to Contact Glasses.com Customer Service
There are of course other ways to contact Glasses.com customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Glasses.com provides this option.
Conclusion and closing notes
This is Glasses.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Glasses.com agent. This phone number is Glasses.com's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-452-7737 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Glasses.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Glasses.com has 1 phone number. It's not always clear what is the best way to talk to Glasses.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Glasses.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Glasses.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.