How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Gateway Computers phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:For help with warranty issues
Below are some clips we've found from Gateway Computers's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"In order for me to connect you to technical support, we're going to need your product's SNID The SN ID is an eleven or twelve digit number.
Which is located next to the barcodes on the bottom of your product label.
When you have it, say ready.
Please say ready to enter your SNID."
Excerpt from a call with Gateway Computers
Friday, April 12, 2024 12:11 PM
They may ask you to say or enter information
"Thank you for calling Acer's customer service.
This call may be recorded for quality and training purposes.
Please say sales, if you are interested in help purchasing a new product, or say support, if you need support with a product you already In order for me to connect you to technical support, we're going to need your product's SNID."
Excerpt from a call with Gateway Computers
Friday, April 5, 2024 9:26 PM
The first phone menu
"Thank you for calling Acer's customer service.
This call may be recorded for quality and training purposes.
Please say sales, if you are interested in help purchasing a new product, or say support, if you need support with a product you already own, please say sales or press one.
If you are interested in help purchasing a new product, or say support or press two if you need support with a product you already own."
Excerpt from a call with Gateway Computers
Saturday, February 10, 2024 2:09 AM
What are the hours and when should I call?
Gateway Computers operates the call center for this 866-695-2237 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 301 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gateway Computers phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gateway Computers staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gateway Computers is Sunday.The most busy day to call is Friday, which averages 124% more phone calls by comparison.Again, this is based on a sample of 301 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Gateway Computers is Tuesday.
Why call this Gateway Computers number?
Below is a sample of recent calls to Gateway Computers, and their purpose. Are any of these similar to the reason you are trying to call?
Internet connection issue: "I have a Gateway PC and it's an all in one, but it won't connect to my Internet service."
- From a call lasting 5m 8s , Mar 22, 2024 6:13 PM
Upgrading to Windows 10: "I'm trying to figure out how to get Windows ten at least on it."
- From a call lasting 5m 55s , Mar 13, 2024 6:32 PM
Issues with returning Gateway laptop: "Struggling to return laptop, battery burnt up under warranty."
- From a call lasting 3m 50s , Feb 9, 2024 6:41 PM
Wi-Fi connectivity issue: "My Gateway computer won't connect to Wi-Fi, even though I've tried troubleshooting and turning it on."
- From a call lasting 4m 51s , Jan 10, 2024 10:43 PM
Technical issue with logging in: "When I try to log in using my passcode, the numbers are coming out as letters and only works if I convert the computer into a tablet."
- From a call lasting 9m 6s , Jan 6, 2024 11:26 PM
More Ways to Contact Gateway Computers Customer Service
There are of course other ways to contact Gateway Computers customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Gateway Computers provides this option.
Use this link to get help from customer service online
As a last, sometimes only, resort- Gateway Computers customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gateway Computers's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gateway Computers agent. This phone number is Gateway Computers's best phone number because 390 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-695-2237 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Gateway Computers first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Gateway Computers has 1 phone number. It's not always clear what is the best way to talk to Gateway Computers representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gateway Computers. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gateway Computers. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.