Toll-free · To inquire about refinancing or purchasing a new home ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Freedom Mortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4, then 1 then 3 then 1
Below are some clips we've found from Freedom Mortgage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Freedom Mortgage.
An effort to provide you with the highest level of service, please listen to the following options.
If you know your party's extension, press one.
If you are looking to refinance mortgage or purchase a new home, press three."
Excerpt from a call with Freedom Mortgage
Tuesday, March 26, 2024 5:20 PM
The first phone menu
"Thank you for calling Freedom Mortgage. In an effort to provide you with highest level of service, please listen to the following options.
If you know your party's extension, press one.
If you are looking to refinance your mortgage or purchase a new home, press three.
If you have recently completed a loan application with Freedom Mortgage or currently have a loan in process, press four."
Excerpt from a call with Freedom Mortgage
Wednesday, March 27, 2024 5:12 PM
What are the hours and when should I call?
Freedom Mortgage operates the call center for this 800-847-9937 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Freedom Mortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Freedom Mortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Freedom Mortgage is Sunday.The most busy day to call is Friday, which averages 600% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Freedom Mortgage is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Freedom Mortgage staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
More Ways to Contact Freedom Mortgage Customer Service
There are of course other ways to contact Freedom Mortgage customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Freedom Mortgage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Freedom Mortgage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Freedom Mortgage agent. This phone number is Freedom Mortgage's best phone number because 3,756 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-9937 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Freedom Mortgage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Freedom Mortgage has 2 phone numbers. It's not always clear what is the best way to talk to Freedom Mortgage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Freedom Mortgage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Freedom Mortgage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.