How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this FragranceX.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2, then wait on the line
Below are some clips we've found from FragranceX.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling FragranceX dot com, the world's largest fragrance outlet.
To place a new order, please press one.
For help with an order you already placed, please press two.
For wholesale or"
Excerpt from a call with FragranceX.com
Monday, March 11, 2024 4:37 PM
The first phone menu
"Thank you for calling fragrance x dot com.
The world's largest fragrance outlet.
To place a new order, please press one.
For help with an order you already placed, please press two."
Excerpt from a call with FragranceX.com
Friday, February 23, 2024 6:00 PM
What are the hours and when should I call?
FragranceX.com operates the call center for this 888-557-3738 phone number 7am-4pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FragranceX.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FragranceX.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FragranceX.com is Thursday.The most busy day to call is Monday.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call FragranceX.com is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that FragranceX.com staffs the call center well on Thursday.
Why call this FragranceX.com number?
Below is a sample of recent calls to FragranceX.com, and their purpose. Are any of these similar to the reason you are trying to call?
Refund request for undelivered order: "I placed an order but never received it, I want a refund for the two perfumes."
- From a call lasting 6m 27s , Jan 22, 2024 7:08 PM
Return shipping for fragrance: "I've been trying to do a return, I have the order number on both, but I have been to the UPS store and the post office, and they won't return it because it's fragrance."
- From a call lasting 8m 56s , Jan 11, 2024 5:13 PM
More Ways to Contact FragranceX.com Customer Service
There are of course other ways to contact FragranceX.com customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and FragranceX.com will reply our your email.
As a last, sometimes only, resort- FragranceX.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FragranceX.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FragranceX.com agent. This phone number is FragranceX.com's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-557-3738 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call FragranceX.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, FragranceX.com has 1 phone number. It's not always clear what is the best way to talk to FragranceX.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FragranceX.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FragranceX.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.