Forever 21 Customer Service

Phone Number & Contact Information

888-494-3837
Toll-free·Calls Customer Service·Most popular Forever 21 number
Q:How do I get a live human at Forever 21?
A:Press 1 then 1 then 3
Q:Does Forever 21 offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6:30am-6pm, Sat-Sun 9:30am-7pm PST. The least busy day is Tuesday, and the most busy day is Monday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 13 minutes. The longest hold times are on Friday, and the shortest are on Thursday.
Read below for more aboutgetting a repmenuspromptshold timesbusy timesother contact information

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Forever 21 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 then 1 then 3

What are the hours and when should I call?

Forever 21 operates the call center for this 888-494-3837 phone number Mon-Fri 6:30am-6pm, Sat-Sun 9:30am-7pm PT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 5,180 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Forever 21 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Forever 21 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Forever 21 is Tuesday. The most busy day to call is Monday. Again, this is based on a sample of 5,180 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Forever 21 is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Forever 21 staffs the call center well on Tuesday.

My Experience Calling 888-494-3837

Mar 6, 2024

I received this email the other day from Forever 21 that offered free shipping, so I excitedly picked out some clothes and was getting ready to check out but then I noticed the email was a bit confusing. It had an offer for free shipping with no minimum purchase and an offer for free shipping at $50+. I had planned on using the no-minimum option because that was enticing to me to just pick up a few basics, but it was not going to be any good for me if it didn't have a code. 

It made the most sense to just call the company and see if they would give me a code or help me checkout. Clearly, there was a mistake in the email, but I was hopeful that they might still honor it. I assume that people call Forever 21 all the time to help with online orders, sales issues, returns, and more. Therefore, I really didn't know that how long I would stay on the line, but I wasn't up for much so I thought I would give it a shot. Luckily for me, they actually have great customer service and it only took about two minutes to get to a customer service agent. 

When I called, a virtual assistant answered the phone and attempted to use slang, but it somewhat fell flat. The entire phone call was actually like that, but the clothes are still trendy so I'll excuse the bad tone and tacky attitude. They started by saying, "Thank you for calling Forever 21. Press 1 for English and 2 for Spanish. Thanks for calling Forever 21. Please select 1 if you are calling about returns, or press 2 if you would like to speak with one of our team members." I of course chose 2 to talk to someone.

I had to listen very carefully because the voice was also very soft, and it wasn't until I got to this point that it got louder for some odd reason. This time it said, "Okay great, we will connect you with the most available representative. This call will be recorded for quality training purposes." To my delight, I didn't even have to listen to any elevator music because someone picked up right away. It was ironic that after the slight Valley Girl voice assistant, a heavily accented customer service representative picked up the phone. However, they helped me check out with a code that worked so I really didn't care who answered. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

More Ways to Contact Forever 21 Customer Service

There are of course other ways to contact Forever 21 customer service besides the phone. Below we list the best ones, by medium.
Forever 21's website
As a last, sometimes only, resort- Forever 21 customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Forever 21's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Forever 21 agent. This phone number is Forever 21's best phone number because 31,080 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-494-3837 include Returns, Account access, Product Issues, Cancel order, Hacked account/Fraud and other customer service issues. The Forever 21 call center that you call into has employees from California and is open Mon-Fri 6:30am-6pm, Sat-Sun 9:30am-7pm PT according to customers. In total, Forever 21 has 1 phone number. It's not always clear what is the best way to talk to Forever 21 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Forever 21. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Forever 21. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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