Toll-free · Ignore prompts and you will be put on hold to the next available customer service person. ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Flagstar Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 2, then 1
Below are some clips we've found from Flagstar Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Flagstar Bank.
Where we put the power of the human interest rate to work for our customers every day.
There's a new energy coming to Flagstar on February twentieth.
Press one if you have any questions about what you can expect.
Otherwise, stay on the line to continue to our automated phone system.
Please note, our office will be closed on Monday, January fifteenth.
In observance of Martin Luther King Junior Day.
For banking account information, including balance inquiries, transaction review, or to order checks, press one."
Excerpt from a call with Flagstar Bank
Friday, January 12, 2024 4:33 PM
What are the hours and when should I call?
Flagstar Bank operates the call center for this 800-642-0039 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Flagstar Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Flagstar Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Flagstar Bank is Friday.The most busy day to call is Wednesday.Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Flagstar Bank is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Flagstar Bank staffs the call center well on Friday.
Why call this Flagstar Bank number?
Below is a sample of recent calls to Flagstar Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Discussing payment plan: "I'd like to make a one month payment and then make another payment."
- From a call lasting 10m 14s , Jan 12, 2024 4:33 PM
More Ways to Contact Flagstar Bank Customer Service
There are of course other ways to contact Flagstar Bank customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Flagstar Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Flagstar Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Flagstar Bank agent. This phone number is Flagstar Bank's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-642-0039 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Flagstar Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Flagstar Bank has 2 phone numbers. It's not always clear what is the best way to talk to Flagstar Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Flagstar Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Flagstar Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.