How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this First Solar Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then leave a message for a callback
Below are some clips we've found from First Solar Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling First Solar. To assure your inquiry or message reaches the appropriate group, please select from the following options.
To reach account payable, press five.
For all other matters, please submit your inquiry via First Solar's website w w w dot First Solar dot com, by clicking on the about us tab at the top of the home page then selecting the contact us link on the left side menu.
To reach an associate directly, press pound to be connected to the first Solar dial by name directory.
For sales and product information, press one.
If you are a current First Solar customer or partner and require technical support or if you need to schedule a module collection through our module recycling program, press two."
Excerpt from a call with First Solar Inc.
Monday, April 1, 2024 5:56 PM
What are the hours and when should I call?
First Solar Inc. operates the call center for this 877-850-3757 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 55 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this First Solar Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like First Solar Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call First Solar Inc. is Monday.The most busy day to call is Friday.Again, this is based on a sample of 55 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call First Solar Inc. is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that First Solar Inc. staffs the call center well on Monday.
More Ways to Contact First Solar Inc. Customer Service
There are of course other ways to contact First Solar Inc. customer service besides the phone. Below we list the best ones, by medium.
Click this link to submit for customer service online
As a last, sometimes only, resort- First Solar Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is First Solar Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a First Solar Inc. agent. This phone number is First Solar Inc.'s best phone number because 330 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-850-3757 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call First Solar Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, First Solar Inc. has 1 phone number. It's not always clear what is the best way to talk to First Solar Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for First Solar Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like First Solar Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.